Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gati Shah

Tempe,AZ

Summary

Results-driven individual with a background in human resources and customer service. Skilled in talent acquisition, staff training, and effective communication, committed to driving employee engagement and optimizing organizational efficiency.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Human Resources Intern

Suvidha Foundation (Suvidha Mahila Mandal)
Tempe, AZ
08.2025 - Current
  • Managed end-to-end talent acquisition and recruitment processes to ensure timely and effective hiring.
  • Conducted screening, interviewing, and onboarding of candidates for smooth integration into the organization.
  • Maintained and updated volunteer and intern databases to support staffing needs.
  • Coordinated with multiple departments to align human resources with project requirements.
  • Supported and executed HR initiatives focused on improving organizational efficiency and employee engagement.

Human Resources Intern

She can foundation
Tempe, AZ
04.2025 - 06.2025
  • Assisted in the end-to-end recruitment process, including resume screening, shortlisting, and interview coordination.
  • Supported onboarding and induction programs to ensure the smooth integration of new employees.
  • Maintained and updated employee records while ensuring data accuracy and confidentiality.
  • Contributed to employee engagement initiatives, and collected feedback to improve workplace culture.
  • Coordinated training sessions, and monitored participation to support employee development.

Recruiter Specialist

Tradecom Medical Transcription, Inc.
05.2023 - 03.2025
  • Assisted in posting job openings and attracting qualified candidates effectively.
  • Reviewed resumes and coordinated interviews, ensuring a smooth hiring process.
  • Maintained organized candidate records and streamlined communication with applicants.
  • Supported the recruitment team in shortlisting candidates and scheduling interviews efficiently.
  • Helped onboard new employees, ensuring they had all necessary documentation and support.
  • Built positive relationships with candidates to enhance their recruitment experience.
  • Provided timely updates to managers, contributing to faster and better hiring decisions.

Assistant Manager

Howard Johnson Inn
Baltimore, Maryland
10.2023 - 03.2025
  • Maintained accurate guest records, payments, and incident documentation.
  • Coordinated staff training and scheduling to promote teamwork and reliable service.
  • Assisted in recruitment processes, from hiring new staff to onboarding and orientation.
  • Resolved guest issues promptly while ensuring a professional and welcoming environment.
  • Utilized basic technical tools to support daily operations and improve efficiency.

Customer Support Representative

Kochar Info tech
, India
07.2022 - 09.2023
  • Company Overview: India
  • Handled customer queries via Zendesk with 96% quality score, meeting SLAs for fast, accurate resolution.
  • Maintained 90%+ CSAT through clear, helpful, and empathetic support across chat and phone.
  • Escalated complex issues and flagged trends to improve processes and reduce repeat tickets.
  • India

Community Manager

NbliK India Pvt. Ltd.
, India
12.2021 - 05.2022
  • Company Overview: (Remote), India
  • Promoted active and positive engagement within the online community, ensuring members felt valued
  • Maintained a safe and respectful space through consistent moderation and effective issue resolution
  • Collaborated with cross-functional teams to gather insights and support continuous improvement in user experience and service quality
  • (Remote), India

Education

Master of Business Administration (MBA) - Leadership, Marketing Strategy, Organizational Behavior, Decision Making, Human Resources, Problem-solving

Utica University
NY
08.2025

Bachelor of Commerce (B.Com) - Business Law, Marketing Management, Accounting Principles, Consumer Behavior, Principles of Management

Maharaja Sayajirao University of Baroda
India
05.2023

Skills

  • Customer Service
  • Staff Training & Scheduling
  • Problem Resolution
  • Social Media Management
  • Microsoft Outlook
  • E-worksheet
  • Effective Communication
  • Team Collaboration
  • Human resources
  • Recruitment coordination
  • Onboarding processes
  • Interviewing techniques
  • New hire processes
  • Talent acquisition

Certification

  • American Staffing Association Corporate Recruiting Professional
  • Creating a Compelling Job Description
  • Diversity Recruiting
  • Recruiting Foundation: Recruiting for In-House Recruiters
  • Digital Marketing

Timeline

Human Resources Intern

Suvidha Foundation (Suvidha Mahila Mandal)
08.2025 - Current

Human Resources Intern

She can foundation
04.2025 - 06.2025

Assistant Manager

Howard Johnson Inn
10.2023 - 03.2025

Recruiter Specialist

Tradecom Medical Transcription, Inc.
05.2023 - 03.2025

Customer Support Representative

Kochar Info tech
07.2022 - 09.2023

Community Manager

NbliK India Pvt. Ltd.
12.2021 - 05.2022

Master of Business Administration (MBA) - Leadership, Marketing Strategy, Organizational Behavior, Decision Making, Human Resources, Problem-solving

Utica University

Bachelor of Commerce (B.Com) - Business Law, Marketing Management, Accounting Principles, Consumer Behavior, Principles of Management

Maharaja Sayajirao University of Baroda

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