Summary
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Gaudencia Vázquez

Dunlap,IL

Summary

Versatile and results-oriented professional with extensive experience in management, customer service, administration, childcare, food service, home care, and residential cleaning. Skilled at leading teams, managing daily operations, and providing exceptional customer service in fast-paced and personal care environments. Highly organized, solution-focused, and adaptable, with a proven ability to multitask and oversee complex projects.

Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.

Work History

Office Manager / Administrative Assistant

Extreme Roofing
  • Managed daily office operations, including answering phones, scheduling appointments, and coordinating with customers.
  • Performed all secretarial duties, including correspondence, filing, record-keeping, and document preparation.
  • Ordered materials, tracked inventory, and coordinated deliveries to ensure smooth job site operations.
  • Scheduled crews, organized work timelines, and supported management in budgeting and invoicing.
  • Maintained office and warehouse organization, improving workflow and efficiency.

Main Manager / Closing & Weekend Supervisor

JJJ Laundromat
  • Served as the main manager, overseeing all daily operations and ensuring smooth business performance
  • Worked after school and on weekends, consistently demonstrating reliability and a strong work ethic
  • Opened and closed the laundromat independently; managed cash register duties, balanced drawers, and secured the premises
  • Supervised staff and maintained high standards of customer service, cleanliness, and safety
  • Performed wash-and-fold services, including sorting, washing, drying, folding, and packaging customer laundry
  • Assisted customers with machine operation, detergent selection, and resolving service concerns promptly
  • Monitored and maintained washers and dryers; handled minor repairs and coordinated maintenance as needed
  • Managed inventory of detergents, coins, and cleaning supplies to ensure consistent service availability
  • Maintained a professional, friendly environment that encouraged customer satisfaction and repeat business
  • Conducted full store cleaning, maintained hygiene standards, and managed inventory.
  • Problem-solved equipment issues and customer concerns to maintain uninterrupted operations.

Sales Assistant / Sales Support Helper

Men’s Wearhouse
  • Assisted sales associates in providing excellent customer service by helping clients find suits, shirts, and accessories.
  • Supported fitting and tailoring processes by organizing garments and preparing fitting rooms.
  • Maintained a clean and organized sales floor and ensured merchandise was properly displayed.
  • Restocked inventory and helped with pricing, tagging, and folding apparel.
  • Communicated with team members to ensure smooth customer transactions and efficient service.

Daycare Assistant

Jennies daycare
  • Supervised children of various ages, ensuring safety, engagement, and emotional support.
  • Assisted with educational activities, lesson planning, meal preparation, outdoor play, and nap times.
  • Coordinated with parents regarding progress, behavior, and daily updates.
  • Maintained clean, organized, and safe classrooms and play areas.
  • Supported staff management, including scheduling, training, and performance guidance.
  • Implemented policies to ensure compliance with state regulations and safety standards.
  • Supervised children, prepared meals, and maintained safe and organized classrooms.
  • Assisted in educational activities, outdoor play, nap times, and parent communications.

Baker / Cashier

Cheesecake Factory
  • Prepared, decorated, and displayed cheesecakes and desserts.
  • Managed inventory, assisted customers, and trained new team members on baking and customer service.
  • Decorated and finished desserts with attention to detail, maintaining The Cheesecake Factory’s presentation standards.
  • Maintained a clean, organized, and well-stocked workstation throughout each shift Collaborated closely with kitchen and pastry staff to meet daily production goals and service deadlines.
  • Assisted with inventory rotation, labeling, and storage to reduce waste and maintain freshness.
  • Thrived in a fast-paced environment while maintaining a high standard of quality and consistency.
  • Food Safety & Sanitation
  • Time Management & Multitasking
  • Teamwork & Communication
  • Recipe & Portion Consistency

Main Store Manager / Operations Manager

Rita’s Italian Ice
  • Oversaw daily store operations, including staffing, production, inventory, and customer service.
  • Produced all Italian ice flavors and frozen custard in-house following company recipes and quality standards.
  • Managed product preparation schedules to ensure consistent availability and freshness.
  • Supervised, trained, and motivated team members to deliver excellent service and maintain operational efficiency.
  • Monitored cash handling, sales transactions, and daily financial reports; ensured accurate deposits and balanced registers.
  • Maintained high standards of cleanliness, sanitation, and food safety in compliance with health regulations.
  • Managed inventory levels, placed orders with suppliers, and controlled waste to optimize profitability.
  • Resolved customer issues promptly and professionally to enhance guest satisfaction and brand loyalty.
  • Assisted with local marketing efforts and seasonal promotions to increase store traffic and sales.
  • Ensured compliance with company policies, safety procedures, and operational guidelines.
  • Leadership & Team Management
  • Food Production & Quality Control
  • Inventory & Supply Management
  • Customer Service & Conflict Resolution
  • Cash Handling & Financial Reporting
  • Scheduling & Training
  • Food Safety & Sanitation (ServSafe Knowledge)
  • Time Management & Multitasking
  • Operations & Performance Optimization
  • Implemented marketing strategies and visual merchandising to increase sales.

Teacher Assistant / Substitute

Head Start
  • Supported lead teachers in planning and implementing daily lessons that promoted children’s cognitive, emotional, and social development.
  • Assisted with classroom management, maintaining a positive and engaging learning environment for children ages 3–5.
  • Supervised children during classroom activities, meals, outdoor play, and field trips, ensuring safety and well-being at all times.
  • Adapted lesson plans and learning materials to meet the needs of diverse learners, including children with developmental delays or special needs.
  • Substituted for lead teachers when needed, managing the classroom independently and following the Head Start curriculum.
  • Prepared educational materials, organized classroom supplies, and maintained a clean, safe, and nurturing environment.
  • Collaborated with staff, parents, and administrators to support each child’s individual growth and development goals.
  • Monitored children’s progress and behavior; documented observations for teacher and parent conferences.
  • Promoted social-emotional learning, positive behavior, and early literacy through structured play and hands-on activities.
  • Followed all Head Start and state licensing standards, including child-to-teacher ratios and health/safety regulations.
  • Early Childhood Education & Development
  • Classroom Management & Child Supervision
  • Lesson Planning & Implementation Support
  • Communication & Collaboration with Parents and Staff
  • Child Safety, Health & Nutrition Practices
  • Special Needs Support & Inclusion
  • Positive Behavior Reinforcement
  • Documentation & Progress Monitoring
  • Flexibility & Dependability as a Substitute

Operations Manager / Office Manager / Customer Service Representative / Social Representative

Integrity Sales & Services
  • Managed all aspects of business operations, including staff supervision, scheduling, payroll, and office organization.
  • Answered phones, handled incoming calls, and scheduled appointments with clients.
  • Served as customer service representative, assisting clients with questions, concerns, and transactions.
  • Acted as social representative, coordinating communications, marketing campaigns, and social media postings.
  • Coordinated property management tasks, including rent collection and customer appointments.
  • Maintained high standards of customer service and implemented problem-solving strategies.
  • (Ex-fiancé’s company)

Home Caregiver

Private Care
  • Provided personal care for a disabled family member, including administering medications, assisting with bathing, cooking meals, and maintaining a clean and safe living environment.
  • Monitored health needs and ensured daily routines were followed, promoting comfort and well-being.
  • Offered companionship, emotional support, and assistance with daily activities.

Residential & Cleaning Services

Independent Cleaning Services
  • Provided professional home cleaning services, performing all duties requested by clients, including dusting, vacuuming, laundry, bathroom and kitchen sanitation, and general household upkeep.
  • Maintained high standards of cleanliness, organization, and attention to detail.
  • Managed schedules, client communications, and supplies for multiple homes independently.

Education

High School Diploma -

Freehold Boro High School
Freehold, NJ
05-2006

Certify -

Midwest Bartendin School
5759 E 86t St Indianapolis Indiana

Skills

  • Customer Service
  • Retail Support
  • Merchandising
  • Teamwork
  • Communication
  • Inventory Management
  • Leadership & Staff Management
  • Customer Service Excellence
  • Cash Handling & POS Operation
  • Wash, Dry, and Fold Laundry Services
  • Baking, Dessert Preparation & Display
  • Italian Ice Preparation & Store Operations
  • Childcare & Classroom Assistance
  • Home & Personal Care for Disabled Individuals
  • Residential Cleaning & Housekeeping
  • Inventory Management & Stock Control
  • Problem Solving & Operational Efficiency
  • Cleaning & Facility Maintenance
  • Office Administration, Scheduling, & Payroll
  • Trilingual Communication (Spanish/English/Portuguese)white and read Spanish and English
  • Marketing, Promotion & Social Media Management
  • Early Childhood Education & Development
  • Classroom Management & Child Supervision
  • Lesson Planning & Implementation Support
  • Communication & Collaboration with Parents and Staff
  • Child Safety, Health & Nutrition Practices
  • Special Needs Support & Inclusion
  • Positive Behavior Reinforcement
  • Documentation & Progress Monitoring
  • Flexibility & Dependability as a Substitute

Accomplishments

  • Training - Responsible for training all new employees to ensure continued quality of customer service.
  • Inventory Management - Managed inventory and office budgeting for supplies for busy office of over 8 years
  • Sourced, negotiated and secured (custumers) contract, resulting in annual savings.
  • Earned "most sales" in 2001.

Languages

Spanish
Native or Bilingual
English
Full Professional
Portuguese
Professional Working

Timeline

Main Manager / Closing & Weekend Supervisor

JJJ Laundromat

Sales Assistant / Sales Support Helper

Men’s Wearhouse

Daycare Assistant

Jennies daycare

Baker / Cashier

Cheesecake Factory

Main Store Manager / Operations Manager

Rita’s Italian Ice

Teacher Assistant / Substitute

Head Start

Operations Manager / Office Manager / Customer Service Representative / Social Representative

Integrity Sales & Services

Home Caregiver

Private Care

Residential & Cleaning Services

Independent Cleaning Services

Office Manager / Administrative Assistant

Extreme Roofing

High School Diploma -

Freehold Boro High School

Certify -

Midwest Bartendin School

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Gaudencia Vázquez