Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gaudy Santander

Miami,FL

Summary

Experienced customer service professional bringin 11 years of coordinating shipments, collaborating with freight carriers, and managing customer needs. Meticulous, resilient and flexible in handling diverse issues.

Overview

19
19
years of professional experience

Work History

Logistics Coordinator

G&L Logistics And Courier
03.2012 - Current
  • Tracked orders and notified customers of status or potential delays.
  • Generated documentation and information required for customer shipments.
  • Conducted investigations to resolve issues related to logistics and cargo movements.
  • Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
  • Assisted in development and implementation of logistics policies and procedures to provide roadmap for daily operations.

Customer Service Representative

Miami Dade Community College
02.2005 - 10.2011
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Responded proactively and positively to rapid change.

Education

Associate of Science - Clinical Laboratory Science

Miami Dade College
Miami, FL
07.2017

Associate of Arts - Crimonology

Miami Dade College
Miami, FL
05.2008

Skills

  • OSHA Compliance
  • Purchase Orders
  • Supply Chain Operations
  • Administration and Bookkeeping

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Logistics Coordinator

G&L Logistics And Courier
03.2012 - Current

Customer Service Representative

Miami Dade Community College
02.2005 - 10.2011

Associate of Science - Clinical Laboratory Science

Miami Dade College

Associate of Arts - Crimonology

Miami Dade College

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Gaudy Santander