Gauge Horton-Bean
Lansing
Summary
Results-driven candidate with a successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.
Overview
9
9
years of professional experience
Work History
Operations Associate
Jackson National Life Insurance Company
08.2023 - Current
- Maintained and prioritized a to-do-list and followed up to complete tasks on-time.
- Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction.
- Collaborated with other co-workers to establish smooth implementation of operational processes and procedures.
Post Office Assistant
USPS
01.2023 - 04.2023
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Assisted customers in completing and submitting forms to update address or report lost and stolen mail.
- Maximized employee performance by setting effective objectives and standard practices.
Server/Bartender
Texas Roadhouse
10.2019 - 01.2023
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Strategic Support Associate
Jackson National Life Insurance Company
03.2022 - 08.2022
- Followed detailed directions from management to complete daily computer data entry.
- Produced accurate claim notice documentation and organized resources to smoothly execute changes to beneficiaries.
- Completed daily logs for management review.
Sub Contractor
Hubble Construction
05.2018 - 03.2019
- Demonstrated versatility by learning new skills and using different skills everyday as we would often switch job locations.
- Implemented changes requested by designers, owners or inspectors to conform to specifications or updated demands.
- Kept work site safe and applicable to building codes.
General Manager
Jimmy Johns Gourmet Subs
10.2015 - 03.2019
- Managed labor goals, employee reviews, training, schedules and taking inventory to order product.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Managed budget implementations, employee evaluations, and contract details.
Education
No Degree - General Arts And Science
Lansing Community College
Lansing, MIHigh School Diploma -
Nexus Academy of Lansing
Okemos, MI05.2017
Skills
- Fast and efficient processor
- Amazing customer service
- Management Experience
- Team oriented
Timeline
Operations Associate
Jackson National Life Insurance Company
08.2023 - Current
Post Office Assistant
USPS
01.2023 - 04.2023
Strategic Support Associate
Jackson National Life Insurance Company
03.2022 - 08.2022
Server/Bartender
Texas Roadhouse
10.2019 - 01.2023
Sub Contractor
Hubble Construction
05.2018 - 03.2019
General Manager
Jimmy Johns Gourmet Subs
10.2015 - 03.2019
No Degree - General Arts And Science
Lansing Community College
High School Diploma -
Nexus Academy of Lansing
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