Results-driven candidate with a successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.
Overview
9
9
years of professional experience
Work History
Operations Associate
Jackson National Life Insurance Company
2023.08 - Current
Maintained and prioritized a to-do-list and followed up to complete tasks on-time.
Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction.
Collaborated with other co-workers to establish smooth implementation of operational processes and procedures.
Post Office Assistant
USPS
2023.01 - 2023.04
Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
Assisted customers in completing and submitting forms to update address or report lost and stolen mail.
Maximized employee performance by setting effective objectives and standard practices.
Server/Bartender
Texas Roadhouse
2019.10 - 2023.01
Worked with POS system to place orders, manage bills and handle complimentary items.
Explained menu items and suggested appropriate options for food allergy concerns.
Bussed and reset tables to keep dining room and work areas clean.
Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Strategic Support Associate
Jackson National Life Insurance Company
2022.03 - 2022.08
Followed detailed directions from management to complete daily computer data entry.
Produced accurate claim notice documentation and organized resources to smoothly execute changes to beneficiaries.
Completed daily logs for management review.
Sub Contractor
Hubble Construction
2018.05 - 2019.03
Demonstrated versatility by learning new skills and using different skills everyday as we would often switch job locations.
Implemented changes requested by designers, owners or inspectors to conform to specifications or updated demands.
Kept work site safe and applicable to building codes.
General Manager
Jimmy Johns Gourmet Subs
2015.10 - 2019.03
Managed labor goals, employee reviews, training, schedules and taking inventory to order product.
Developed and maintained relationships with customers and suppliers through account development.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
Managed budget implementations, employee evaluations, and contract details.
Education
No Degree - General Arts And Science
Lansing Community College
Lansing, MI
High School Diploma -
Nexus Academy of Lansing
Okemos, MI
05.2017
Skills
Fast and efficient processor
Amazing customer service
Management Experience
Team oriented
Timeline
Operations Associate
Jackson National Life Insurance Company
2023.08 - Current
Post Office Assistant
USPS
2023.01 - 2023.04
Strategic Support Associate
Jackson National Life Insurance Company
2022.03 - 2022.08
Server/Bartender
Texas Roadhouse
2019.10 - 2023.01
Sub Contractor
Hubble Construction
2018.05 - 2019.03
General Manager
Jimmy Johns Gourmet Subs
2015.10 - 2019.03
No Degree - General Arts And Science
Lansing Community College
High School Diploma -
Nexus Academy of Lansing
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