Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Gauge Rivera

Denver,CO

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.adaptable to.any situation and or job team.leader very reliable and awesome customer service skills. Go to person for any and everything Dependable Food Service Worker with solid background in foodservice and related positions. Works effectively within teams on timely, high-quality food preparation to drive patron satisfaction.

Overview

8
8
years of professional experience
1
1
Certificate

Work History

Crew Member

Fast Food
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Stocked shelves to organize aisles in assigned department.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.

Cashier/Teller

King Soopers
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Maintained friendly and professional customer interactions.
  • Handled various accounting transactions.
  • Lottery and tobacco sales
  • Phone and utility and cable payments
  • Check cashing

Teller Associate

ACE Cash Express
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Tallied cash drawer at beginning and end of each work shift.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Utilized customer feedback to improve product offerings.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Check cashing
  • Loans and payments
  • Western union
  • Bank deposits

Store Manager

Famous Footwear
03.2013 - 08.2018
  • Seasonal inventories.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised guests at front counter, answering questions regarding products.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reported issues to higher management with great detail.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Cashier medical clerk

PSL
01.2019 - 08.2021
  • Prepared patient charts, pre-admissions and consent forms as necessary.
  • Followed up with providers to address requests and concerns.
  • Stayed on top of all records requests and case management functions with open and clear communication.
  • Collected and organized medical records and bills.
  • Printed and photocopied documents to provide patients with copies of medical records.
  • Responded to patient inquiries to provide information and details of medical records.
  • Maintained patient confidence by keeping patient records information confidential.

Education

High school diploma -

East High School
Denver, CO
05.2012

G.E.D -

Emily Griffith Technical College
Denver, CO
05.2012

Skills

  • Cashiering
  • Cleaning Experience
  • Packaging
  • Warehouse Experience
  • Medical Receptionist
  • Medical Office Experience
  • Food Preparation
  • Office Administration
  • Cooking
  • Cash Handling
  • Front Desk
  • Customer service
  • Computer skills
  • Administrative experience
  • Office experience
  • Retail Management
  • Store Management Experience
  • Languages
  • Ordering Procedures
  • Product Promotion
  • Stocking and Replenishing
  • Teamwork and Collaboration
  • Cash Drawer Reconciliation
  • Food Running
  • Food Allergies
  • Taking Orders
  • Store Opening and Closing
  • Heavy Lifting
  • Telephone Etiquette
  • Restock Shelves
  • Active Listening
  • Supplies Monitoring and Restocking
  • Serve Customers
  • Operate Cash Register
  • Interactive Communication Skills
  • Food Preparation and Safety
  • Customer Service
  • Refund Processing
  • Refunds and Exchanges
  • Retail Marketing
  • Problem Resolution
  • Verbal Communication
  • Spanish Speaking

Certification

CPR Certification Food Handler Certification

Languages

English
Full Professional
Spanish
Full Professional
Italian
Native or Bilingual

Timeline

Cashier medical clerk

PSL
01.2019 - 08.2021

Store Manager

Famous Footwear
03.2013 - 08.2018

Crew Member

Fast Food

Cashier/Teller

King Soopers

Teller Associate

ACE Cash Express

High school diploma -

East High School

G.E.D -

Emily Griffith Technical College

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Gauge Rivera