Gaurav Agarwal
Milpitas,USA
Summary
Accomplished Senior Product Manager with a proven track record at Cisco Systems Inc., specializing in IoT. Expert in product lifecycle management and go-to-market strategy, achieving a 5x revenue growth and enhancing customer satisfaction by 30%. Skilled in cross-functional leadership and data-driven decision-making, adept at driving product innovation and market expansion.
Overview
22
22
years of professional experience
Work History
Senior Product Manager – Internet of Things (IoT) Business unit
Cisco Systems Inc.
San Jose, California
08.2019 - 11.2024
- Owned the end-to-end product lifecycle and P&L for the Industrial Router IR1800 product line, overseeing budgets, forecasts, and prioritizing features across hardware, software, and SD-WAN
- Enhanced Software Alignment: Directed roadmap for Cisco’s $180M IoT routing portfolio, securing a 60% increase in committed features
- Drove Revenue Growth: Achieved 5x rev growth, surpassed $10M sales, and forecasted 50% YoY growth
- Targeted Industry & Geo Expansion: Designed GTM strategy, capturing 25% new customer growth
- Strengthened Marketing Impact: Partnered with marketing to pivot product positioning into adjacent markets
Technical Product Manager – IoT Business unit
Cisco Systems Inc.
San Jose, California
09.2013 - 08.2019
- Directed Cisco’s IoT Management platforms and Independent Software Vendor (ISV) programs, driving product requirements and serving as a technical expert to internal and external stakeholders and led launch activities messaging, AR / PR, customer keynote
- Launched ISV Partner Program: Recruited 10+ key partner to deliver tailored IoT solutions, driving a 26% increase in product sales
- Optimized IoT Cloud Manager: Redesigned UI/UX, reducing router field deployment times by 50% and increasing customer satisfaction scores by 30%
Lead Solutions Engineer – IoT Business unit
Cisco Systems Inc.
San Jose, California
02.2010 - 09.2013
- Led Architecture and GTM for new markets delivering impactful training and design solutions, driving customer success and enhancing operational outcomes
- Boosted Sales Effectiveness: Improved training strengthened sales resulting in a 15% quarterly increase in deal closure rates
- Led Product Training Programs: Delivered 10+ product introduction sessions to 50+ Cisco customers increasing customer satisfaction ratings by 20%
- Tailored Design Solutions: Authored design guides enabling three initial customer deployments of 1Million+ endpoints and securing multi-million-dollar contracts
- Recognized for Excellence: Awarded by senior leadership for resolving a critical partner issue
Customer Support Engineer – Switching and Wireless
Cisco Systems Inc.
San Jose, California
08.2007 - 02.2010
- Led 10-member technical teams around consistent processes achieving a resolution rate of 95% within a year
- Recognized as top performer in Customer Success team
Senior Network Engineer – Global Network Operations
HCL Technologies
Sunnyvale, California
03.2003 - 08.2007
- Company Overview: Client: Advanced Micro Devices - AMD
- Defined requirements and oversaw the design and overhaul of AMD’s network infrastructure across 10+ sites globally
- Client: Advanced Micro Devices - AMD
Education
Executive MBA - leadership, strategic management, Data Analytics and Machine learning
Santa Clara University, Leavey School of Management
Santa Clara, CaliforniaBachelor of Science - Electronics Engineering
Marathwada University
Maharashtra, IndiaSkills
- Product Management
- Vision
- Product Strategy
- Go-to-Market (GTM)
- Lifecycle Management
- Product Roadmap
- Market Trend
- Pricing
- Data Analytics
- Customer Research
- Networking Technologies
- Architecture
- Virtualization
- Security
- SDWAN with NGFW
- Cloud Delivered Shared Services
- SASE
- Edge Computing
- 4G/5G Technologies
- Software and Tools
- Tableau
- Docker
- Jira
- AHA
- Python
- AWS
- Azure
- Pricing strategy
- Product lifecycle expertise
- Product lifecycle management
- Go-to-market strategy
- Data-driven decision making
- Competitive analysis
- Cross-functional collaboration
- Cross functional leadership
- Product positioning
- Product roadmapping
- Sales enablement
- Customer research
- Data utilization
- Product roadmaps
- Market requirement research
- Product development
- Competitive market analysis
- Product launches
Accomplishments
- Drove a customer-focused software roadmap for a $180M routing portfolio, boosting customer adoption and driving 18% sales growth by addressing critical user needs.
- Scaled Cisco IR1800 revenues 5x to over $10M in 18 months by navigating challenges and leading a 30-member cross-functional team.
- Revamped Cisco IoT Cloud Manager Enterprise (SaaS) Platform reducing deployment times by 50% and elevating customer satisfaction ratings by 30%.
Core Competencies
Vision, Product Strategy, Go-to-Market (GTM), Lifecycle Management, Product Roadmap, Market Trend, Pricing, Data Analytics, Customer Research, Architecture, Virtualization, Security (SDWAN with NGFW, Cloud Delivered Shared Services and SASE), Edge Computing, 4G/5G Technologies, Tableau, Docker, Jira, AHA (Agile Project Management Tool), Python (Basic), AWS (Amazon Web Services), Azure
Professional Development
- Cisco Certified Internetworking Expert (CCIE), Routing & Switching, #21222, Cisco
- Product Manager Certificate, Product School
- Amazon Web Services (AWS) Certified Solutions Architect - Associate, Amazon
- Agile Product Development Methodology, Agile Advantage
Timeline
Senior Product Manager – Internet of Things (IoT) Business unit
Cisco Systems Inc.
08.2019 - 11.2024
Technical Product Manager – IoT Business unit
Cisco Systems Inc.
09.2013 - 08.2019
Lead Solutions Engineer – IoT Business unit
Cisco Systems Inc.
02.2010 - 09.2013
Customer Support Engineer – Switching and Wireless
Cisco Systems Inc.
08.2007 - 02.2010
Senior Network Engineer – Global Network Operations
HCL Technologies
03.2003 - 08.2007
Executive MBA - leadership, strategic management, Data Analytics and Machine learning
Santa Clara University, Leavey School of Management
Bachelor of Science - Electronics Engineering
Marathwada University