Gaurav Gupta

• Develop and manage the Medicare Supplement and Medi-Cal line of business project execution of cycle-related efforts to deliver the desired project outcomes
• Collaborating across the enterprise including Executive leadership to ensure the successful delivery of Medicare products to members
• Determine product implementation feasibility and complexity, in collaboration with Blue Shield Compliance and Privacy departments
• Overall management of a team, including coordination, communication, status reports, developing schedules and project scope, and managing stakeholders, financials, risks, and issues.
• Develop project budget and task schedule and drive the project through funding
• Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
• Drive resource planning and engagement
• Consult on the development of the benefits plan, its implementation, and operational turnover
• Manage and monitor issue identification, escalation, and resolution
• Manage risk identification, quantification, and risk response development
• Manage enterprise end-to-end deliverables and scope
• Determine project complexity and engage BSC Compliance and Privacy departments
• Securing project resources which includes resource management & and production
• Engage the IT Application Manager early in the initiation and planning phases for projects with an IT component
• Support Product Projects associated with the cost of healthcare
• Demonstrated ability to deliver high-quality customer touch points meeting all regulatory, legal, and legislative requirements to increase operational efficiency
• Monitored project progress, identified risks and implemented corrective measures to acquire success.
• Developed Jira Dashboard for internal operation management team used for Agile transformation. Carry out daily stand-up calls to track Jira-related tasks and consumption of backlog tasks

• Applied Project Management experience in recent application management consisting of planning, budgeting in terms of workforce /hours, risk assessment, and implementing the agile framework for efficient and improving cost-effective way of managing operations
• Worked with cross-functional teams like Architects, solution design, SCRM, Development, and HR teams delivering required projects/services
• Facilitated workshops to collect project requirements and user feedback.
• Oversaw a large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
• For Agile Transformation managed Jira implementation that includes setting up the dashboard, and Kanban board for creating transparent ticketing solutions for the operation management team.
• Established and managed change management processes to fulfill successful project transitions.
• Carry out daily stand-up calls to track Jira-related tasks and consumption of backlog tasks
• Managing projects related to Azure cloud migration, Puppet, and Ansible automation to support our organizational goal of cloud migration initiative
• Application and Infrastructure Optimization & Modernization, migrating enterprise apps to new infrastructure
• Addressed stakeholders' expectations
• Directed changes to project scope and cost and implemented appropriate change management processes to keep the project on track.
• Interface with Business and upper management teams for EDI application-related matters
• Managed projects related to Data Analytics , Data migration.
• Managed several EDI application upgrades, and multimillion-dollar projects in terms of resource planning, Scheduling, product road maps, and breaking them into well-defined sub-projects and releases
• Managing application service Build, deployment, and operational phase in the application management life cycle and performing root analysis of application-related issues and collaborating with developers to resolve them.

• As a Project Manager role handled various real estate data modeling projects, identifying resources, defining schedules, identifying risks, mitigating risks, manage stakeholders' expectations
• Managed various real estate in-house developed applications, and websites 24 x 7 with a cross-team involving developers, DBAs, and network support professionals
• Achieved Server/Web Site up time of 99%
• Worked with upper management, and business team and interfaced with county offices, mortgage lenders, and ESCROW companies for real estate data and reporting
• Maintenance of Legacy applications - managing security, infrastructure updates, application optimization, and ensuring high availability using the latest technology.

• Primary responsibilities include supporting the N.Y City department of education website and district web sites 24 x 7 consisting of thirty-two schools district from five boroughs and over 1700 schools with a team of developers, DBAs, and network team
• Collaborated with School Principals for FTP access on the department website posting schools relevant information and working with their I.T resources on updating individual school websites
• Provide solutions to district schools' web app-related requirements
• Manage Security vulnerabilities for Websites, Servers, and Server Client applications.

• Managed server upgrade projects dealing with technical as well as managerial aspects of solution implementation
• Primary responsibilities include rolling out the latest Windows O.S on all servers and client machines, migrating legacy applications onto the new operating systems, and managing security venerability
• Maintain applications and system uptime by 98%
• Manage Server inventory, manage Servers' SLAs, and manage to decommission of old hardware
• Communicate with stakeholders to manage their expectations as per SLA
• Led a team of windows engineers to manage enterprise applications.

• Coordinated with stakeholders for builds, maintenance, and outages related to telecom IVR solutions
• Addressed stakeholders’ expectations
• Installing Windows Platform that includes server racking, installing O.S., installing Database, and configuring network resources
• Undergo a rigorous certification process to install Interactive Intelligence IVR products on various client sites and provide post-installation support and troubleshooting
• Maintaining regular backups for critical data at the client site, designing Disaster recovery using RAID 1 and RAID 5 levels
• Implementation of telecom solutions -which is the integration of fax, email, chat, phone, and other possible modes of communications
• Maintain certification in Installation, troubleshooting, administration, and programming handlers.