Gaurav Kalaria
Mason,OH
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
ASSOCIATE CUSTOMER CARE REP.
Amica Mutual Insurance
03.2023 - Current
- In compliance with state licensing requirements, handles calls and other contacts of modest difficulty to conclusion
- Conduct professional telephone conversation to services existing accounts in a high call volume environment
- Assist customers by providing information and resolving their complaints
- Handles files accurately and in a timely manner
- Gain customer trust and respect by establishing and maintaining effective relationships
- Approaches all responsibilities with a constructive and professional outlook
- Works towards meeting production goals as evidenced by policies written and success with life referrals
- May be called upon to handle other duties as required.
- Make approval and denial recommendations by determining accurate risk levels.
- Contributed to the development of marketing materials, effectively communicating the benefits of personal lines insurance products to prospective clients.
CASHIER
Kroger Marketplace
01.2023 - 05.2023
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Sell tickets and other items to customers
- Count money in cash drawers at the ending of shifts and deposit in an electronic safe
- Greet customers entering establishments
- Answer customers' questions and provide information on procedures or policies
- Calculate total payments received during a time period and reconcile this with total sales
- Rotate with the fuel departments and help when needed
- Authorize the price change as needed at self-scan.
Administrative Assistant
Midwest Psychiatric Center
07.2022 - 12.2022
- Answering calls, as well as welcoming and assisting patients and visitors
- Scheduling and confirming appointments, preparing patients' files for consultation and evaluation
- Obtaining and updating patients' personal health information, creating and maintaining electronic health records
- Managing inquiries and relaying messages about scheduling, referrals, and prescription refills
- Verifying medical insurance information, as well as mediating between patients and medical insurers
- Collecting co-payments from patients and following up on medical insurance claims
- Entering payment information into an electronic billing system
- Maintaining an office supply inventory and replenishing stock in a timely manner.
GENERAL MERCHANDISE CLERK
Meijer
08.2018 - 06.2022
- Gained and maintained knowledge of general merchandise to accurately respond to customer questions and make suggestions about products and services
- Executed efficient weekly pricing changes for general merchandise categories
- Facilitated sales of services and goods
- Experience with order entry
- Exceptional customer service and interpersonal communication skills
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Bachelor of Science - Organizational Leadership
Wright State University
Dayton, OH07.2022
Associate of Applied Science - Business Information System/Personal Application
Sinclair Community College
Dayton, OH07.2020
Skills
- Tech & Software: MS Office Suite, Spreadsheet mastery, Basic software skills, Basic SQL & Data Analysis Tool, Salesforce Platform
- Analytical & Problem Solving: Data analysis, Research, Brainstorming, Underwriting guidelines Policy analysis
- Financial & Management: Accounting practices, Financial management, Strategic planning, Sales Support, Quote Preparation
- Accounting: Intermediate Skills in Account Payable & Receivable, Billing, Payroll, Balance Sheets
- Leadership & Teamwork: Effective recruitment, Team building, Collaborative problem-solving
- Communication & Interpersonal: Persuasive speaking, Active listening, Empathy, Diplomacy, CRM Software
Timeline
ASSOCIATE CUSTOMER CARE REP.
Amica Mutual Insurance
03.2023 - Current
CASHIER
Kroger Marketplace
01.2023 - 05.2023
Administrative Assistant
Midwest Psychiatric Center
07.2022 - 12.2022
GENERAL MERCHANDISE CLERK
Meijer
08.2018 - 06.2022
Bachelor of Science - Organizational Leadership
Wright State University
Associate of Applied Science - Business Information System/Personal Application
Sinclair Community College
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