GAURAV MADHAS
Senior Business Systems Analyst
Little Elm,Texas
Summary
Diligent Senior Business Systems Analyst with over 8 years of project management and information systems expertise. Exceptional organizational, interpersonal, and execution abilities, coupled with strong technical skills. Proven track record of collaborating effectively to test, implement, refine, and enhance systems to meet business needs. Skilled in gathering, analyzing, and documenting business requirements for end-to-end delivery. Proficient in research, reporting, and communication, with extensive experience in direct interaction with end users and business owners.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Senior Business Systems Analyst
First American Financial Corporation
10.2021 - Current
- Maintained systems configurations, documentation, and procedures, tracked project progress, and provided support to stakeholders
- Prepared Business Requirement Documents (BRD), defined project plans, scope analysis, wrote system requirement specifications, and delivered projects/status reports
- Implemented SSO (Single Sign On) & MFA (Multi-Factor Authentication) for various applications such as Adobe Sign and DocuSign, improving security and productivity
- Identified project scope and stakeholders, created project teams, and established milestones/deliverables according to PMO guidelines
- Created, repaired, supported, and maintained business applications utilized by internal customers, including planning, requirements gathering, design, development, and implementation
- Supported various users based on Service Now tickets and resolved issues within required time
- Tracked progress of deliverables in terms of timeline, project scope, and prioritization using specific project metrics
- Validated production implementations and opened service tickets as required
- Wrote complex test plans, supervised and performed testing of new systems and modifications to existing systems, reviewed test results, and ensured the correction of any testing anomalies
- Acted as Product Owner for Modo, Coupa, Perceptive, Adobe Sign, DocuSign, Premium Tax Pro, Abacus Law for Legal and various Financial Business Applications, supporting users with upgrades, customization, UAT, training, and tickets
- Performed testing based on new releases, upgrades, or customizations to track down performance and issues
- Acted as Subject Matter Expert and primary point of contact for business applications support, troubleshooting, configuration, project oversight, and reporting
- Mentored team members and assisted in the training of lower-level business system liaisons
- Performed User Acceptance Testing (UAT) and wrote test cases to ensure all functionality worked as intended
- Conducted workflow analysis and documented processes based on business development decisions
- Created reports on Power BI based on sales, profit, customers, etc., on a quarterly basis
- Presented metrics for projects to PMO executives using data visualization tools
- Ensured availability of metrics, reporting, and analysis tools for developed systems
Business Systems Analyst
Sanmina Corporation
04.2016 - 10.2021
- Maintained the integrity and functionality of business unit systems by effectively performing both system and database management
- Performed User Acceptance Testing (UAT) with the users involved from customer site to track down performance and issues
- Determined operational objectives by studying business functions, gathering information and evaluating output requirements and formats
- Effectively documented and communicated innovative plans to cross-functional team members, stakeholders, and management
- Maintained systems configurations, documentation and procedures and track project progress and provide support to impacted participants
- Conducted ongoing evaluation of business processes, including anticipating requirements, uncovering areas for improvement, and developing optimization strategies and implementing key solutions
- Planned, prioritized and delivered system enhancements and provide support to upgraded systems for various Quality tools like Line Monitor, SPC, OEE etc
- Identified needed business improvements and determined appropriate systems required to implement solutions
- Delivered in-depth Projects training, imparting knowledge of best practices for protecting data and minimizing errors
- Managing risks that come across during the Project Management Lifecycle and resolving them in a timely manner
Business Analyst Intern
Mphasis
06.2014 - 01.2015
- Developed, coordinated and implemented projects by following established project management methodologies
- Collaborated with customers and IT professionals to define business requirements and performed user acceptance testing as needed
- Work as a liaison between end-users, product management, and development team to gather and document user requirements
- Business requirements
- Analyze, design, and implement web-based information systems
- Participated in system integration testing in a bid to facilitate prompt problem resolution
- Executed implementation of system modifications and conversion plans
- Provided problem resolution analysis and support to users and maintained standardized reports for reference purposes
Education
Bachelor of Science - Computer Science and Engineering
Punjab Technical University
04.2010 - 08.2014
Skills
MS-Excel
MS-Word
MS-Office
MS-Visio
Microsoft Power BI
Microsoft SharePoint
Microsoft Azure ADO
Salesforcecom
CRM
Google Suite
Single Sign On
Multi-Factor Authentication
Software Development Life Cycle (SDLC)
SAAS Applications
Modo
Coupa
Perceptive
AdobeSign
DocuSign
Project Management Office (PMO)
Service Now
Financial Business Applications
System Requirements Analysis
Business Requirements Analysis
User Acceptance Testing (UAT)
Product Development
System Designing
Specification Development
Quality Control
Application support
User Acceptance Testing
Project Management
Data Analysis
Functional Specifications
Test case scenarios
Business Development
Use Case Development
Data Migration
Workflow Analysis
Software Development Lifecycle
Business Process Modeling
Data Modeling
Business intelligence tools
Change Management
Requirements Gathering
Gap Analysis
Data Mapping
Process Mapping
Stakeholder Management
System Analysis
Systems Analysis
SAAS Expertise
Business Documentation
Enterprise Resource Planning
Implementation oversight
Problem-Solving
Problem-solving abilities
Excellent Communication
Decision-Making
Self Motivation
Network configuration
Active Listening
Organizational Skills
Agile Methodologies
Analytical Skills
Data Management
Quality Assurance
Troubleshooting
Interpersonal Skills
Software Development
Database Administration
Project Documentation
Performance Tuning
Troubleshooting and diagnostics
Projects
Political Action Committee (PAC)
Web Portal created for individuals to donate money for campaigns once a year from their paychecks, credit & debit cards, checks etc.
Modo Campus App
Implemented First American Campus app (MODO) Provided employees and Visitors easy accessibility to various functionality Including visitor badging, smart lockers, campus news, emergency notifications, maps & navigation, Café, and various security information.
AdobeSign & DocuSign
Initiated to enhance the security and user experience of document signing processes Implemented with Single Sign-On (SSO) and Multi-Factor Authentication (MFA) for highest security and smooth logins.
CWP Web Services
Developed web services API for Customer to get data from MES (Manufacturing execution System) To have full traceability of their products build in Sanmina Corporation.
Accomplishments
- Improved business system efficiency by 50%.
- Implemented SSO and MFA functionalities for various applications.
- Introduced CMMS Dashboards.
- Built a core business model, reducing time taken to build specific business systems models by 58%.
- Implemented business process improvements resulting in a 40% reduction in technical resource costs.
- Successfully implemented the last two projects within tight deadlines.
- Developed inventory tracking spreadsheets using Microsoft Excel.
- Resolved product issue through consumer testing.
Certification
Licensed Certified Scrum Master
Timeline
Licensed Certified Scrum Master
08-2024
Senior Business Systems Analyst
First American Financial Corporation
10.2021 - Current
Business Systems Analyst
Sanmina Corporation
04.2016 - 10.2021
Business Analyst Intern
Mphasis
06.2014 - 01.2015
Bachelor of Science - Computer Science and Engineering
Punjab Technical University
04.2010 - 08.2014
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