Summary
Overview
Work History
Education
Skills
Timeline
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Gaurav Mehta

Iselin,US

Summary

Elevated customer experiences at White Castle with exceptional service and meticulous attention to detail, adept in Microsoft Office and social media management. Proven leadership in team-oriented tasks and skilled in fostering positive relationships, ensuring seamless operations and passenger care in dynamic airport environments. Highly motivated individual with a passion for excellent customer service. Possesses a strong work ethic and a team-player attitude. Well-versed in the hospitality and retail industries, with a focus on customer relations, problem-solving and multitasking. Committed to providing outstanding customer service and maintaining a clean, organized environment. Motivated candidate experienced in the restaurant industry. Proven ability to provide outstanding customer service, build relationships with customers, and foster a positive work environment. Possesses excellent communication skills and the ability to work seamlessly with other team members to ensure that all tasks are completed to the highest standard. Committed to providing a superior customer experience through a combination of prompt service and a friendly attitude. Reliable individual with experience in providing exceptional customer service in fast-paced retail environments. Skilled in taking orders, preparing food, and operating cash registers. Proven track record of maintaining high standards of customer service during high-volume, fast-paced operations. Committed to delivering a positive customer experience and ensuring customer satisfaction.

Overview

8
8
years of professional experience

Work History

Crew Member

AIRPORTS
Newark, US
05.2023 - 01.2024
  • Accurately documented customers' special requests and communicated them to relevant personnel to ensure the highest quality of care during their journey
  • Assisted wheelchair users during boarding and deplaning procedures by providing physical support as needed
  • Utilized excellent communication skills when interacting with passengers and colleagues in order to foster an atmosphere of respect and understanding
  • Implemented safety protocols according to company guidelines in order to protect both passengers and staff from potential hazards related to the use of wheelchairs
  • Developed strong relationships with customers, ensuring a comfortable and safe trip for all travelers requiring wheelchairs or other mobility assistance
  • Ensured that all necessary supplies were readily available at all times for use by those needing wheelchair assistance

Crew Member

FED EX
Jersey City, US
08.2021 - 02.2022
  • Worked with coworkers to complete tasks
  • Pulled and prepared product for shipment, verifying exact number and type of product before loading and shipping
  • Operated manual pallet jack to move products throughout warehouse
  • Packed orders in accordance with customer specifications
  • Sorted and placed materials or items on racks and shelves according to organizational standards
  • Assisted other departments when needed to complete tasks in a timely fashion
  • Organized warehouse space by rearranging items, storing materials, and marking locations
  • Lifted heavy boxes up to 50 lbs on a regular basis

Crew Member

WHITE CASTEL
Jersey City, US
08.2018 - 02.2022
  • Maintained cleanliness of work areas, including counters, tables and floors
  • Communicated effectively with co-workers to ensure smooth workflow
  • Provided excellent customer service by greeting customers, taking orders and responding to inquiries
  • Kept work areas stocked with supplies and ingredients
  • Greeted customers, provided excellent customer service, and addressed customer inquiries
  • Processed payments from customers using cash registers or other payment processing devices
  • Efficiently prepared food orders according to customer requests
  • Handled customer complaints professionally while remaining calm under pressure

Member

RADIOSHACK
Hoboken, US
08.2016 - 07.2018
  • Greeted customers in a friendly and professional manner, ensuring customer satisfaction
  • Performed cashier duties such as accepting payments, issuing change, and counting money back to customers
  • Handled customer complaints in a professional and courteous manner
  • Demonstrated excellent communication skills when dealing with customer inquiries and complaints
  • Placed orders into POS systems and handled cash and credit transactions

Education

High School Diploma -

New Jersey City University
Jersey City, NJ, US

Skills

  • Advanced problem analysis and resolution
  • Attention to detail
  • Oral and Written Communication
  • Strong team-based and interpersonal skills
  • Expertise in Microsoft Office Suite
  • Adept in writing clear and professional reports
  • Data Entry
  • Customer Engagement
  • Time Management
  • Cash Handling
  • Problem-Solving
  • Mobile App Development
  • Advanced Programming

Timeline

Crew Member

AIRPORTS
05.2023 - 01.2024

Crew Member

FED EX
08.2021 - 02.2022

Crew Member

WHITE CASTEL
08.2018 - 02.2022

Member

RADIOSHACK
08.2016 - 07.2018

High School Diploma -

New Jersey City University
Gaurav Mehta