GAURAV PATEL
Manager - Imports & Exports
Elgin,IL
Summary
Experienced import/export professional with 15+ years of expertise in customer service, key accounts, and logistics. Proven track record of streamlining operations, improving customer service, and enhancing business development. Managed all aspects of sea and air exports, including documentation, bookings, and exceptional customer service. Adept at handling air import shipments, negotiating favorable rates, and ensuring timely release of bill of lading. Skilled in building strong customer relationships, resolving escalated issues, and driving business growth.
Overview
28
28
years of professional experience
4
4
Languages
Work History
Manager- Imports & Exports
ARK SHIPPING INC
12.2014 - Current
- Managing 35+ monthly Ocean and Air Export shipments, overseeing the full process from quotation and booking to documentation.
- Managing 30+monthly Air Import shipments, coordinating the entire process from pickup to final delivery.
- Ensured on-time delivery for 95% of shipments by effectively coordinating with truckers, customs brokers, shipping lines, and airlines.
- Resolved high-profile customer issues & escalations to maintain relationships & boost recurring revenue.
- Supported a diverse international client base, including customers from the USA, India, Singapore, China, Germany and the UAE.
- Provided timely monthly reports and key performance indicators to keep internal stakeholders informed of business performance.
- Timely follow up with customers for payments
Assistant Manager - Key Accounts
CHINUBHAI KALIDASS & BROS, International Freight Forwarding
09.2011 - 09.2014
- Managed key accounts, ensuring timely delivery of export documents and drawback amounts.
- Led service improvement initiatives through regular client and cross-functional meetings.
- Developed customer service strategies, resulting in a loyal customer base.
- Monitored employee performance and compliance related to customer service.
- Oversaw daily and monthly reporting.
Customer Service Manager
ANUBHAV KARGO PVT LTD
11.2009 - 08.2011
Customer Service Manager
AFL LOGISTICS PVT LTD, FedEx
04.2006 - 10.2009
Sr. Executive Customer Service
BLUE DART EXPRESS LTD, DHL Express Worldwide
06.2000 - 04.2006
Customer Care Executive
FASCEL LTD (Vodafone)
10.1997 - 04.2000
Sales Executive
HCL OA
04.1997 - 09.1997
Education
Bachelor of Science - Chemistry
R.D National College
Mumbai, India 05.2001 -
Diploma -
National Institute of Information Technology
Mumbai, India 05.2001 -
Skills
Process Improvement
Timeline
Manager- Imports & Exports
ARK SHIPPING INC
12.2014 - Current
Assistant Manager - Key Accounts
CHINUBHAI KALIDASS & BROS, International Freight Forwarding
09.2011 - 09.2014
Customer Service Manager
ANUBHAV KARGO PVT LTD
11.2009 - 08.2011
Customer Service Manager
AFL LOGISTICS PVT LTD, FedEx
04.2006 - 10.2009
Bachelor of Science - Chemistry
R.D National College
05.2001 -
Diploma -
National Institute of Information Technology
05.2001 -
Sr. Executive Customer Service
BLUE DART EXPRESS LTD, DHL Express Worldwide
06.2000 - 04.2006
Customer Care Executive
FASCEL LTD (Vodafone)
10.1997 - 04.2000
Sales Executive
HCL OA
04.1997 - 09.1997
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