Gaurav Swaroop
Austin,United States
Summary
Dynamic Lead Site Reliability Engineer at Atlassian Inc., recognized for driving multi-million dollar cost savings and enhancing system reliability. Expert in AWS cloud services and Kubernetes orchestration, with a proven ability to mentor teams and optimize workflows. Achieved a 60% reduction in incident analysis time through innovative AI solutions.
Overview
17
17
years of professional experience
Work History
Lead Platform Engineer
Atlassian Inc.
Austin, United States
11.2020 - Current
- Platform Unification & AI Enablement: Spearheading the design and implementation of a unified Web Asset & Content (WAC) platform to consolidate 8+ duplicative services, targeting an 80% reduction in service sprawl, and 30% lower operational costs.
- Developer Empowerment and Standardization: Establishing platform-wide standards for localization, CMS, and edge caching to combat fragmentation, accelerate experiment velocity, and provide product teams with a seamless, self-service foundation for AI-ready web experiences.
- AI-Powered Data Analysis - Built a model context protocol-based AI service, reducing DevOps/incident analysis time by 60%.
- Future-proofing and governance: Architecting the platform with embedded AI/global readiness (LLMs, Rovo) and implementing platform governance to prevent future sprawl, directly supporting Atlassian's next-generation growth initiatives.
- Multi-Million Dollar Cost Savings - Led the migration of AWS resources (EC2, DDB, Elasticsearch) to low-cost regions, saving over $1.2 million annually with zero customer impact.
- Global Performance Optimization - Architected edge caching for Atlassian.com, cutting infra costs by 30%, and improving TTFB by 85%.
- Security & Scalability - Developed a custom rate-limiting tool (Nginx, Redis, Lua), reducing DDoS attacks by 60%.
- Incident Leadership - Resolved 50+ major cloud incidents, boosting Atlassian.com availability by 40% via Linux tuning, SLO management, and Datadog/Splunk monitoring.
- Developer Productivity - Built an EC2 provisioning tool (Rust/Terraform) that slashed development environment setup time by 40%.
Senior Site Reliability Engineer
Samsung Ads
Mountain View, United States
09.2018 - 11.2020
- Designed real-time bidding (RTB) resilience for ad pipelines, reducing failover time from 5min to < 30s.
- 24/7 Incident Management - Reduced alert fatigue by 60% via enhanced monitoring (Graphite, Grafana, Prometheus) and proactive tuning of PagerDuty workflows.
- Kubernetes Migration - Led shift to K8s (KOPS, Helm 2/3) with observability via Prometheus/AlertManager, improving scalability and resilience.
- Cross-Cloud Monitoring - Unified metrics across AWS (CloudWatch), Check_MK/Nagios, and custom tools (Python/Shell) for full-stack visibility.
- NoSQL Expertise - Managed Cassandra & Vertica clusters for high-throughput ad analytics, optimizing performance and uptime.
- CI/CD Pipeline Optimization - Streamlined workflows via Jenkins/Concourse, enabling faster, safer releases.
Senior Devops Engineer
Bisk Education Pvt. Ltd.
Tampa, United States
06.2017 - 09.2018
- CI/CD Optimization - Cut release times by 20% using Jenkins, AWS (EBS, EC2, RDS), and custom PowerShell/Bash scripts, boosting dev team productivity by 70%.
- Infrastructure as Code (IaC) - Managed AWS resources via Terraform, ensuring scalable and repeatable deployments.
- Security & Code Quality - Ran ZAP Proxy security scans and maintained SonarQube on Azure, improving code quality by 40%.
- Multi-Platform CI Setup - Automated builds for ASP.NET, C#, Node.js, Ruby on Rails, and JavaScript across IIS, NGINX, Apache (Windows/Linux).
- Linux/Windows Administration - Managed production servers, ensuring uptime and performance.
- DevOps Governance - Controlled GitHub/VSTS access, managed shared tools/SDKs, and standardized deployment workflows.
Technology Lead
Cisco Systems (Contract)
Richardson, United States
04.2011 - 06.2017
- End-to-End Release Management - Orchestrated build/release activities for multiple products in distributed networks, ensuring on-time delivery.
- SCM Governance - Managed source control (branching/merging), build systems, and elevation processes across environments.
- Build Optimization - Collaborated with developers to troubleshoot and resolve build errors, improving pipeline efficiency.
- Release Coordination - Established build schedules and managed push processes for seamless deployments.
- Change Management - Implemented CR processes and RCA for production incidents, enhancing system reliability.
- Code Quality - Conducted static analysis and dependency checks to maintain code integrity.
Senior Software Engineer
MindGenies
Delhi
05.2010 - 03.2011
- Directed development team for Religare Client Web Portal, delivering solutions aligned with global client needs.
- Managed full development lifecycle, from requirements gathering to defect resolution via Mantis bug tracker.
- Collaborated with international clients to implement requirement modifications and enhancements.
- Developed industry-standard web portals utilizing modern technology stack, including jQuery, CakePHP, and Facebook integrations.
Software Engineer
MetaNest Technologies
Delhi
06.2008 - 02.2010
- Developed and designed web portals for clients, including 9dot9, AbsolutData, and BimaKing, using modern web technologies.
- Partnered with clients to analyze requirements and propose optimal technical and design solutions.
- Conducted on-site consultations to capture client needs, ensuring tailored implementations.
- Managed global client relationships through regular conferences and video calls for project alignment.
- Gained experience with MetaNest, enhancing technical and business acumen.
- Built responsive web solutions utilizing Joomla, PHP, jQuery, JavaScript, HTML5/CSS3, and Photoshop.
Education
Bachelor of Technology - Information Technology
JSS Academy of Technology
Noida, IN06-2008
Skills
- Platform architecture
- Terraform infrastructure
- Kubernetes orchestration
- Distributed systems
- Linux administration
- Python programming
- AI prompt engineering
- AI and machine learning
- Shell scripting
- React development
- AWS cloud services
- Infrastructure as code
- Jenkins CI/CD
- Concourse pipelines
- Observability and monitoring
- Cross-platform monitoring
- Incident management
- Security and compliance
- Workflow automation
- Cloud FinOps management
- Mentoring and coaching
- Strategic roadmap planning
- Team leadership
Timeline
Lead Platform Engineer
Atlassian Inc.
11.2020 - Current
Senior Site Reliability Engineer
Samsung Ads
09.2018 - 11.2020
Senior Devops Engineer
Bisk Education Pvt. Ltd.
06.2017 - 09.2018
Technology Lead
Cisco Systems (Contract)
04.2011 - 06.2017
Senior Software Engineer
MindGenies
05.2010 - 03.2011
Software Engineer
MetaNest Technologies
06.2008 - 02.2010
Bachelor of Technology - Information Technology
JSS Academy of Technology