GAUTAM KHANNA

I manage strategic partnerships with Analyst & Advisors globally to drive top line revenue and establish UST brand as a leader. This business development role is heavily focused on building and nurturing trusted relationships with Analysts and Advisors and through them, propel significant business growth of UST services, products, and platforms. The relationship with analysts enables me to help shape UST's GTM strategy for digital products.

Led several large-scale deals end-to-end from Request for Proposal (RFP) stage to Statement of Work (SOW) closure. As the pursuit lead, I pulled together cross functional winning teams while managing relationships with the client and the sourcing advisors. Some examples-

• ITO and BPO outsourcing deal at healthcare payer with TCV $900M
• Cybersecurity and Infrastructure deal with shipping/mailing company with TCV $90M
• Digital Operations and Infrastructure deal with national healthcare payer with TCV $150M
• Cloud transformation and DC hosting deal with elevator company with TCV $100M
• Persistent Agile implementation at an airline with TCV $75M
• Cloud and Application Infrastructure deal in public sector with TCV $120M

Institutionalized the Analyst & Advisor Relations program from ground up by developing company positioning, differentiation and messaging leading to increased positive mentions in analyst reports, analyst influenced short listing recommendations, turned cautions into strengths and grew analyst influence of inbound initiatives into a center of excellence.

Established Cybersecurity headquarters in Israel and created CyberProof, a security services company fully owned by UST that intelligently manages an organization's incident detection and response. CyberProof is recognized as a Leader by Forrester, ISG and HFS.

Developed effective business plans to align strategic decisions with long-term objectives.

Drove year-over-year business growth while leading operations, strategic vision and long-range planning.

Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.

My career at Chicago Mercantile Exchange spanned 16 years across Information Technology and Operations in progressively growing roles and responsibilities. I managed CME's electronic trading client experience, ensuring maximum adoption, smooth operations, and providing users across 150 countries with 24-hour access to worldwide markets and CME products. I led a world class team across London, Singapore, Chicago, New York, and India. I instilled continuous process improvements across production and certification trading environments introducing metrics and dashboards for real-time monitoring of support and systems. I helped clients during disruptions in services and electronic trading. I led the “SWAT team” in resolving critical client trading issues and coached clients on system capabilities, risk mitigation and disaster recovery. My team were the voice of the customer and provided inputs into CME's IT systems and product strategy.

Led several mergers and acquisitions-

• CME Group's acquisition of Chicago Board of Trade (CBOT) - world's oldest commodities exchange; served on leadership team to ensure synergy across merger of facility; prioritized and streamlined products, processes, and teams. CME's customer base more than doubled requiring new strategies for systems and customer support.
• CME Group's acquisition of New York Mercantile Exchange (NYMEX) ; identified synergies ensuring smooth functioning across all departments; leveraged capabilities; merged teams as well as systems and facilities; streamlined processes; collaborated with HR and compensation teams ; managed operations.
• CME Group's strategic partnership with B3 – Latin America's largest exchange; realized through a commercial agreement based on cross listing of products and a commitment to work together on future product and business development. Trained the team in Brazil to support clients.

Established and launched Operations Center of Excellence from ground up, overseeing seamless handover of support functions . Created best practices and ensured proper flow of communications across all 3 shifts globally. Ensured consistent and proper operation of internal systems and complete 24/7 monitoring, alerts, and triaging.

Worked closely with organizational leadership and board of directors to strategically affect operational direction.

Exercised appropriate cost control to meet budget restrictions and maximize profitability.

Drove strategic improvements to enhance operational and organizational efficiencies.

Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.

Spearheaded matrix organizational plan with clear roles and responsibilities to enhance processes, maintain quality and enforce regulatory compliance.

Established new customer service and problem resolution processes to improve client satisfaction rates.

Aligned organizational objectives with company mission , increasing revenue, profit and business growth by collaboratively developing integrated strategies.

• Oversaw day-to-day production activities in accordance with business objectives.
• Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
• Defined, implemented and revised operational policies and guidelines.
• Monitored office workflow and administrative processes to keep operations running smoothly.
• Achieved team goals through formalized training plans, coaching and performance management.

• Lead teams of up to 60 personnel, supervising daily performance as well as training and improvement plans.
• Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
• Assisted senior leadership in managing all aspects of operations.
• Oversaw business calendar of events and scheduled key initiatives.
• Analyzed impacts of regulatory changes on operations and developed mitigation plans.

• Led technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements.
• Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
• Managed network and system performance, conducting troubleshooting, security patching and maintenance.
• Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
• Oversaw IT department operations and training.

• Provided client support on system operation and troubleshooting.
• Resolved or escalated problem tickets to resolve user issues.
• Diagnosed, troubleshot and resolved network and system problems.
• Identified and resolved problems through root cause analysis and research.

• Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
• Supported clients with business analysis, documentation and data modeling.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Authored detailed work plans to meet business priorities and deadlines.