Gautam Pandit
Toronto,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Experienced and skilful inbound Customer Service Agent providing high quality service to clients, working address and meet all needs. Adept at following communication scripts to properly handle various needs in a poised and professional manner. Proven track record of serving as an effective liaison between companies and their potential and current clients. An organized, results-oriented Customer Service Professional. Outstanding communication, relationship-building and influencing skills; competent in building guest and relationships which inspire confidence and loyalty. Strong ability to multi-task and priorities, and able to organize, seeking a new, challenging role in a team which will utilize existing skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pre Board Screening Officer
Garda World at Toronto Pearson Airport
05.2023 - Current
- Worked closely with law enforcement agencies, sharing information about potential threats or suspicious activity as necessary.
- Conducted thorough inspections of travelling public and their belongings, adhering to strict regulations and minimizing risk factors associated with air travel.
- Ensuring non-permitted items must not enter in sterile area and control access to restricted areas.
- Respond to alarms and report any events, illegal acts or violations.
Yoga Instructor
Self-employed
04.2022 - 02.2023
- Guided members through encouraging effective mind and body practices
- Worked one-on-one with students to nurture their motivation and enhance their personal performance goals
- Aimed to nurture a physical, psychological, emotional, and spiritual well-being of students.
Associate Yoga Instructor
Cult fit Healthcare
12.2020 - 03.2022
- Guided members through encouraging effective mind and body practices
- Worked one-on-one with students to nurture their motivation and enhance their personal performance goals Aimed to nurture the physical, psychological, emotional, and spiritual well-being of students
- Modelled self-restraint, compassion, and truthfulness
- Worked as a team member to promote upcoming events and workshops.
Cabin Crew
SpiceJet Airlines
10.2015 - 08.2019
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations
- Followed company regulations and rules to promote safe environment for travellers and employees
- Updated account information to maintain customer records
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives
- Sought ways to improve processes and services provided
- Responded proactively and positively to rapid change.
Education
Commerce
DAVV University
Indore07.2011
Skills
- Safety Understanding
- Active Listening
- Adapt Programs
- Course Development
- Form Optimization
- Plan Routines
- Equipment Organization
- Critical Thinking
- Data Gathering
- Data Analysis
- Life-Long Learner
- Basic computer operations (Ms office)
Certification
- 250 Hours of Yoga teacher training course from Goa and Rishikesh (Certified by Yoga alliance USA)
- 200 Hours of Ashtanga vinyasa TTC from Mysore (Certified by Yoga alliance USA)
References
- Gavin Rodriguez, SpiceJet limited, Regional Manager, gavin.rodriguez@spicejet.com, +91 9930565558
- Puneet Angrish, SpiceJet Limited, Manager- Product Development and Customer Service, Puneet.angrish@spicejet.com, +91 9910956391
Hobbies and Interests
- Swimming
- Social work
- Volunteer ship for NGO’s
- Travelling
Timeline
Pre Board Screening Officer
Garda World at Toronto Pearson Airport
05.2023 - Current
Yoga Instructor
Self-employed
04.2022 - 02.2023
Associate Yoga Instructor
Cult fit Healthcare
12.2020 - 03.2022
Cabin Crew
SpiceJet Airlines
10.2015 - 08.2019
Commerce
DAVV University
- 250 Hours of Yoga teacher training course from Goa and Rishikesh (Certified by Yoga alliance USA)
- 200 Hours of Ashtanga vinyasa TTC from Mysore (Certified by Yoga alliance USA)
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