Gautham Jayaraman

• Accountable for a $30MM portfolio that focuses on operational stability, business continuity, and delivering innovative, high-quality, delightful experiences.
• Centered on critical organizational change to modernize agility, introduce enterprise architecture, and introduce data governance and quality.
• Emphasizing additional focus and spending to fortify our cyber agenda.
• Methodically approaching AI solutions to gain momentum, positive business feedback, and focus on intelligent ERP and solutions as part of an ongoing roadmap.
• Within last three years we have turned over ~50% of our staff and introduced multiple critical vendor partnerships to improve talent and ability to scale pace of delivery

• Partnered with senior leaders to drive modernization, efficiency, and stability initiatives over ten years.
• Coordinated feature and product delivery as Authentication Portfolio Leader, managing roadmap and budget across multiple teams.
• Migrated Fraud Claims & Disputes operations offshore to Manila, automating workflows and standardizing global solutions for $18MM OpEx savings.
• Achieved a $10MM reduction in net losses while enhancing product efficiency by 20% and promoting nine team members within 18 months.
• Led Oracle HCM platform selection and requirements gathering, ensuring deployment within 12 months for full HR modernization.
• Delivered a $30MM One-Click Payments Platform for 30 merchants within 18 months, enhancing B2C transactions.
• Managed a $30MM Digital Project Portfolio, overseeing program management and collaborating with IT teams on software delivery.
• Converted 250K loans and 10K users to a Pega-based workflow under an aggressive nine-month timeline, reducing annual OpEx by $1.5MM.

• Partnered with technology department leaders to lead the testing and rollout of ERP modernization, integrating over 300 legacy touchpoints.
• Partnered with vendor leaders to optimize CRM design to enhance operational stability.
• Collaborated with business leaders to upgrade digital storefront and payment capabilities in Ambulatory segment.

Delivered $15 million ERP modernization initiative, shaping future SAP Federal Procurement product scope.

• Orchestrated ERP and supply chain modernization across seven business segments post-9/11, with a primary focus on materials management, procurement, and demand and supply planning.
• Achieved key automations within 12 weeks, facilitating USS Mercy deployment for Iraq War.
• Led upgrades and enhanced integrations within core SAP platform and customizations.
• Transitioned to Manugistics solution to optimize supply and demand planning processes.
• Effectively completed long-term scalability and succession planning, promoting multiple associates in government and Accenture roles.
• Drove operational rollout and maintenance efforts, ensuring project success across all phases.