Gautham Rajapandi
Ellicott City,MD
Summary
Google IT Support certified professional with hands-on experience in IT support, customer service, and ticket management. Strong troubleshooting skills with a passion for providing outstanding technical assistance. Proficient in ServiceNow, user authentication, and remote troubleshooting. CompTIA ITF+ certified and experienced in working with students, faculty, and internal staff to resolve technical issues efficiently.
Overview
3
3
years of professional experience
Work History
Student Intern
Coppin State University
01.2024 - 07.2024
- Provided frontline IT support by assisting students and staff with technical issues.
- Managed incoming calls, directed inquiries, and offered solutions for common IT problems.
- Created and assigned tickets in ServiceNow for escalation to Tier 2 support.
- Assisted students with Respondus exam monitoring software and login troubleshooting.
- Engaged in Virtual Reality (VR) testing, identifying suitable applications and ensuring quality assurance for academic use.
- Attended Career and Professional Services workshops to enhance career readiness, including VMock resume optimization.
Finance Assistant
Balagan Inc
05.2021 - 08.2021
- Supported the finance team by processing invoices and expense claims promptly and accurately.
- Helped reconcile bank statements and accounts and maintain accuracy and current records.
- Assisted with preparation of monthly financial statements and reports to inform management.
- Supported year-end closing activities, ensuring all transactions were properly recorded before the start of the new fiscal year.
Education
Bachelor of Science -
Coppin State University
Baltimore, MD05-2024
Skills
- Active listening skills
- Fast learner
- Team collaboration
- Leadership qualities
Languages
English
Professional Working
Timeline
Student Intern
Coppin State University
01.2024 - 07.2024
Finance Assistant
Balagan Inc
05.2021 - 08.2021
Bachelor of Science -
Coppin State University
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