Gavaska Tulloch
Server
Easthampton,NY
Summary
Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Server
Sisi restaurant
East Hampton , NY
05.2021 - 05.2024
- Ensured that each guest was served courteously, quickly, and efficiently.
- Checked food before serving it to customers.
- Stayed informed about daily specials, new menu items, promotions.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Prepared drinks according to standard recipes.
- Greeted guests and provided menus.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Followed health safety guidelines when preparing and serving food products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Addressed complaints to kitchen staff and served replacement items.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Bartender
Best Pizza
East Hampton , NY
05.2020 - 06.2021
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Followed strict recipes and drink measurements to minimize product used.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Prepared garnishes by evenly slicing and pitting fruits.
- Assisted with inventorying beverage stock and bar supplies.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Upheld strict regulations for safe alcohol service and food safety.
- Built relationships with vendors to manage orders and negotiate costs.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Helped management plan and serve bar menu exceeding customer expectations.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Completed requisitions to maintain required stock par levels.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
Server
Scarpetta fine Dine
East Hampton , NY
05.2020 - 10.2020
- Ensured that each guest was served courteously, quickly, and efficiently.
- Checked food before serving it to customers.
- Stayed informed about daily specials, new menu items, promotions.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Maintained records of transactions made during shift as required by law or company policy.
- Accurately recorded orders on cash register and point-of-sale system.
- Monitored dining room for cleanliness and proper set-up at all times.
- Provided excellent customer service to ensure satisfaction.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Set up tables in between patrons to reduce wait times.
- Filled condiments and napkin containers during slack periods.
Security Officer
Gurneys
East Hampton , NY
04.2019 - 11.2019
- Assisted in the development and implementation of security policies and procedures.
- Checked for safety hazards and took corrective action when necessary.
- Operated communication systems between officers stationed throughout the facility.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Maintained accurate logs of all security related activities.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Responded to alarms and conducted investigations as required.
- Enforced access control measures in accordance with established procedures.
- Assisted with crowd control during large events held at the facility.
- Confirmed visitor identification prior to granting entry into the building.
- Adhered to post orders while maintaining a visible presence around the property.
- Provided escorts for visitors as needed throughout the facility.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Monitored surveillance cameras and responded to suspicious activity.
- Monitored premises and recorded activity in daily officer reports.
- Observed patrons and customers to quickly address security situations.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Reported safety hazards for remediation response.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Guarded restricted areas to prevent unauthorized entry.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
Room service Telephone Concierge
Gurneys
Montauk , NY
05.2018 - 06.2019
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Upheld hotel policies and procedures by providing high level of customer service.
- Developed and implemented guest service policies and procedures to drive loyalty and referrals.
- Maintained accurate and up-to-date records of guest information.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Developed relationships with local businesses to secure discounts and special offers for guests.
- Provided accurate information regarding local attractions, restaurants and activities.
- Scheduled and confirmed restaurant reservations for guests.
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
- Handled customer complaints to satisfy and retain guests.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Managed front office operations of busy hotel, delivering 5-star service to cultivate loyalty and satisfaction.
- Assisted guests with variety of services and local attraction information.
- Maintained high level of professionalism and discretion when dealing with guests.
- Facilitated and coordinated transportation services for guests.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
Education
High School Diploma -
ST.Georges College
Kingston05-1998
Skills
- Food inspection
- Table Setting
- Food Running
- Guest Engagement
- Safe Food Handling
- Beverage Preparation
- Supply Restocking
- Table Bussing
- Food Delivery
- Relationship Management
- Positive and professional
- Food safety understanding
- Service prioritization
- High-volume dining
- Table setting arrangements
- Menu knowledge
- Strong Work Ethic
- Liquor, wine, and food service
- Banquet Coordination
- Exceptional customer service
- POS operation
- Cash Handling
- Guest Seating
- Quality Control
- Suggestive Selling
- Professional Appearance
- Point of Sale (POS) system operations
- Beverage preparation
- Stocking and replenishing
- Guest seating arrangements
- Food sales and promotion
- Bill computation
- Sales expertise
- Daily specials memorization
- Wine service
Hobbies
- Reading ,playing soccer and watching soccer
References
- Dane Sayles corporate chef 8 properties NY
- Helen kosher Scarpetta Director
- Piero firepit manager/director sisi restaurant/8 properties Hamptons NY
Timeline
Server
Sisi restaurant
05.2021 - 05.2024
Bartender
Best Pizza
05.2020 - 06.2021
Server
Scarpetta fine Dine
05.2020 - 10.2020
Security Officer
Gurneys
04.2019 - 11.2019
Room service Telephone Concierge
Gurneys
05.2018 - 06.2019
High School Diploma -
ST.Georges College
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