Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
awards
Timeline
Generic

Gavaughn Smith

Hyattsville,MD

Summary

Dynamic Work Center Supervisor at Naval Postgraduate Dental School with a proven track record in operational efficiency and employee training. Achieved 100% equipment availability through strategic process improvements and staff development. Skilled in logistics management and conflict resolution, fostering a high-performing team dedicated to excellence in patient care.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Work Center Supervisor

Naval Postgraduate Dental School
08.2024 - Current
  • Managed 5 personnel, resulting in 100% availability of all equipment.
  • Implemented process improvements that led to reduced cycle times, increased throughput rates, and optimized resource utilization.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.

Work Center Supervisor

Marine Corps Recruit Depot
07.2021 - 08.2024
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Promoted oral health education among patients through informative discussions on proper hygiene practices and preventive measures.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • · Ensure 100% completion of all annual and quarterly training requirements.
  • · Supervise and coordinate the development of technical skills for military and governmental employees via the unit’s training program.
  • · Direct the assignment of tasks for 90 military personnel and civilian employees in the provision of care for expecting mothers daily
  • Assisted dentists in delivering optimal care through thorough documentation of patient histories and treatment progress.
  • Streamlined dental office operations through efficient scheduling and coordinating appointments.

Dental Assistant

USS Boxer
02.2018 - 04.2021
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Ensured compliance with federal, state, and local regulations regarding COVID-19 screening procedures and reporting requirements.
  • Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
  • Monitored individuals for signs and symptoms of COVID-19 to apply prompt response and medical attention.
  • Collaborated with other healthcare professionals to provide quality patient care.

Concierge

VIP Concierge
09.2016 - 05.2017
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Improved mail distribution efficiency by implementing an organized sorting system.

Education

Master of Science - Health Administration

Grand Canyon University
Phoenix, AZ
01-2026

Bachelor of Science - Business Administration

Trident University International
Cypress, CA
09-2022

Associate of Science - Computer Application Business Studies

Portmore Community College
Jamaica
01-2013

Skills

  • Workload prioritization
  • Operational efficiency
  • Employee training
  • Staff development
  • Logistics management

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 90 staff members.

Certification

  • Lean Six Sigma Green Belt – Star Six Sigma Global Academy, LLC
  • Supply Chain Manager -Star Six Sigma Global Academy, LLC
  • 30-Hour General Industry -Star Six Sigma Global Academy, LLC
  • · Leadership Developmental Course- U.S Navy
  • · Basic Life Support (BLS) - American Heart Association

awards

Navy Achievement Medal (2021, 2024)

Marine corp Recruiting Depot (2022)

USS Boxer Sailor of the Quarter (2018)


Timeline

Work Center Supervisor

Naval Postgraduate Dental School
08.2024 - Current

Work Center Supervisor

Marine Corps Recruit Depot
07.2021 - 08.2024

Dental Assistant

USS Boxer
02.2018 - 04.2021

Concierge

VIP Concierge
09.2016 - 05.2017

Master of Science - Health Administration

Grand Canyon University

Bachelor of Science - Business Administration

Trident University International

Associate of Science - Computer Application Business Studies

Portmore Community College

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Gavaughn Smith