Gavin Almeida
Midland,MI
Summary
Detail-oriented Computer Systems Engineer/Architect committed to improving system design, security, and operations for reliable workflow management.
Overview
4
4
years of professional experience
Work History
Azure Architect
MadeinUSA.com
10.2022 - Current
- Led end-to-end architecture design and implementation of mission-critical business startup company - MadeInUSA.com and all sub-sites.
- Managed thousands of consumers with Azure and Cloudflare hybrid architectural security solution.
- Provided technical leadership to team members during system design.
Cloud Support Engineer
Microsoft - Experis
06.2022 - 10.2022
- Earned record support cases closed as Cloud Support Engineer for Microsoft 365 at Experis.
- Provided expert-level support for Microsoft 365 and Office 365 services, addressing complex technical issues related to Exchange Online, SharePoint Online, Teams, and other collaboration tools.
- Reduced downtime for clients by proactively monitoring and troubleshooting cloud-based issues.
Healthcare Help Desk Technician
HTC Global Services
Remote, MI
02.2022 - 06.2022
- Skilled at working independently and collaboratively in a team environment working with Epic and other EMRs.
- Self-motivated, held team record for 50 calls answered in a day.
- Adaptable and proficient in learning new concepts quickly and efficiently as well as teaching, printer and computer training to healthcare staff.
Customer Support Specialist
ShipNFun
03.2020 - 02.2022
- Tracked and managed orders in Shopify.
- Handled customer returns and disbursed refunds.
- Provided primary customer support to customers.
Education
Certified Cisco Networking Associate - Computer Networking
CCNA
Cisco06.2024
Expert Certification - AZ-305 - Information Technology
Azure Solutions Architect Expert
Microsoft10.2023
Associate Certification - AZ-500 - Information Technology
Azure Security Engineer
Microsoft06.2023
Associate Certification - AZ-204 - Information Technology
Azure Developer Associate
Microsoft03.2023
Associate Certification - AZ-104 - Information Technology
Azure Administrator
Microsoft12.2022
Certification - AZ-900 - Information Technology
Azure Fundamentals
Microsoft10.2022
Certification - Information Technology
CompTIA A+
CompTIA06.2022
High School Diploma -
Pinconning Area High School
Pinconning, Michigan06.2021
Skills
- Azure Platform Expertise
- Cloud and Data Security
- Solution Design
- Scripting and Automation
- Microsoft 365/O365 Expertise
- Customer Service
- Security and Compliance
- Servers
- Enterprise Security and Networking
- Windows and MacOS
- Identity and Access Management
- SaaS and PaaS
- VMware
- APIs
- HTML, CSS, JavaScript, C#
- Powershell, Bash, and Python
- MuleSoft and Cloudflare
Timeline
Azure Architect
MadeinUSA.com
10.2022 - Current
Cloud Support Engineer
Microsoft - Experis
06.2022 - 10.2022
Healthcare Help Desk Technician
HTC Global Services
02.2022 - 06.2022
Customer Support Specialist
ShipNFun
03.2020 - 02.2022
Certified Cisco Networking Associate - Computer Networking
CCNA
Expert Certification - AZ-305 - Information Technology
Azure Solutions Architect Expert
Associate Certification - AZ-500 - Information Technology
Azure Security Engineer
Associate Certification - AZ-204 - Information Technology
Azure Developer Associate
Associate Certification - AZ-104 - Information Technology
Azure Administrator
Certification - AZ-900 - Information Technology
Azure Fundamentals
Certification - Information Technology
CompTIA A+
High School Diploma -
Pinconning Area High School
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