Gavin Bierma
Cincinnati
Summary
Experienced in diagnosing and repairing a wide range of equipment, leveraging technical expertise for prompt and efficient repairs. Possesses extensive knowledge of troubleshooting methods and preventive maintenance techniques. Forward-thinking team leader skilled at optimizing departmental operations to achieve goals. Demonstrates a successful track record in effectively matching employees with roles that maximize their performance. Proactive and diligent individual dedicated to driving continuous operational improvement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager (Repair Tech)
Asurion
04.2024 - Current
- Maintained inventory of repair supplies and ordered parts.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
- Mainly focused on phones and tablets but was also well versed in console and computer repairs.
- Used my basic understanding of repair knowledge would allow me to tackle out side the box equipment that would come in every once and while.
Sales Representative
Victra (Verizon)
01.2020 - 03.2024
- Establish and cultivate a positive customer and business relationship
- Strategize different sales techniques with other team members to improve or fulfill certain targets
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations. For example hitting top 350 in the company out of 3000 employees every month.
Server and Bar Server
Buffalo Wild Wings
01.2017 - 01.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
Associate of Applied Business - Business Management
University of Cincinnati
Cincinnati, OH01.2020
High School Diploma - undefined
William Mason Highschool
01.2018
Skills
- Customer Service
- Negotiation
- Critical Thinking
- Customer Retention
- Mechanical skills
- Equipment Repair
- Inventory management
- Team leadership
- Performance improvement
Accomplishments
Certified in Samsung, Apple and Google repair and troubleshooting along as Dell.
Secured top 350 in the company as a sales rep every month out of 3000 employees.
Promoted to trainer and assistant manager within 3 months of me being at the company.
Certification
- Google IT Support Professional Certificate
Timeline
Assistant Manager (Repair Tech)
Asurion
04.2024 - Current
Sales Representative
Victra (Verizon)
01.2020 - 03.2024
Server and Bar Server
Buffalo Wild Wings
01.2017 - 01.2020
High School Diploma - undefined
William Mason Highschool
- Google IT Support Professional Certificate
Associate of Applied Business - Business Management
University of Cincinnati
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