Gavin Blackfelner
Summary
Driven and empathetic professional committed to enhancing individual well-being through positive interactions and effective interventions. Expertise in Applied Behavior Analysis and data collection methods, complemented by skills in behavior intervention and program development, ensures a comprehensive approach to improving quality of life. Dedicated to making a significant impact by building strong relationships through rapport and employing evidence-based practices. Enthusiastic about expanding knowledge of therapeutic techniques and receptive to constructive feedback for continuous growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Call Center Helpline Specialist
NAMI - National Alliance Of Mental Illness
06.2024 - 08.2025
- Assisted help seekers with inquiries, providing relevant resources and genuine emotional support.
- Managed high call volume while maintaining professionalism and empathy in customer interactions.
- Documented help seeker interactions in system, ensuring detailed records for future reference.
- Managed high intensity calls relating to panic attacks, suicidal ideation, and mental health conditions ranging from minor to severe.
Lead Registered Behavior Technician
First Step Children's Network
09.2024 - Current
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Assisted in implementing individualized behavior intervention plans for clients.
- Observed and documented client progress to inform treatment adjustments.
- Collaborated with team members to ensure consistent application of behavioral techniques.
- Led structured activities such as circle time, motor gross play, and table time, while using creative techniques to promote socialization of clients.
Uber Partner - Delivery Driver
Uber Eats
09.2022 - 10.2025
- Worked part-time throughout undergrad while maintaining a high GPA and a second job.
- Received a scholarship for completing over 1,000 deliveries and having a 100% customer satisfaction rate.
- Learned patience from dealing with incorrect orders, rude customers, and traffic delays.
Sales Associate
Vans
09.2021 - 08.2023
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
Education
Master of Science - Clinical Psychology
Pepperdine University
01-2026
Bachelor of Science - Counseling And Applied Sciences
Arizona State University
Tempe, AZ12-2024
Biology
Riverside City College
Riverside, CA12-2022
Skills
- Behavior intervention plans
- Professional demeanor
- Interpersonal skills
- Safety procedures
- Social skills development
- Reliability
- Patient confidentiality
- Relationship building
- Client engagement
- Effective communication
- Rapport building
- Detail-orientated
Certification
- RBT - Registered Behavior Technician
- CPR Certified
Timeline
Lead Registered Behavior Technician
First Step Children's Network
09.2024 - Current
Call Center Helpline Specialist
NAMI - National Alliance Of Mental Illness
06.2024 - 08.2025
Uber Partner - Delivery Driver
Uber Eats
09.2022 - 10.2025
Sales Associate
Vans
09.2021 - 08.2023
Master of Science - Clinical Psychology
Pepperdine University
Bachelor of Science - Counseling And Applied Sciences
Arizona State University
Biology
Riverside City College
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