Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Bruns

Moorhead,MN

Summary

Proactive and goal-oriented professional with excellent time management, problem-solving, customer service organizational and management skills. Excellent written, oral and interpersonal communication skills that enhance my ability to effectively manage, train and build highly effective teams. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

2026
2026
years of professional experience

Work History

Volunteer

Lake Agassiz Habitat Restore
  • Completed 96 hours of community service
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Customer service to include carry outs, questions, complaints and assist with donation pickup and receiving


Part-time Sales Associate

Lake Agassiz Habitat Restore
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Collaborated with team members to achieve monthly sales targets.

Full-Time Sales Associate

Lake Agassiz Habitat Restore
01.2025 - Current
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges using LAHFS's computer systems.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Established social media platforms to promote store events and new arrivals, expanding store reach.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Prioritized helping customers over completing other routine tasks in store.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Collaborated with team members to achieve monthly sales targets.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.

General Assembly/Anagrams

MNCORR Industries
  • Executed daily operations to include assembly of metal and rubber products, folding and related accessories to be shipped to partner companies for re-sale
  • Maintained fast-paced work environment as well as quality control
  • Processed orders and prepared product for shipping including packaging and labeling boxes
  • Worked well in a team setting, providing support and guidance.

Customer Service Representative

Amazon
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Trained in process improvement and customer and seller advocacy

Quality Control Analyst

Philadelphia Macaroni Company
  • Generated and maintained reports and documentation of all tests within the plant
  • Performed a variety of quality assurance audits on in-process production as well as finished products to ensure they met regulatory and company standards of quality
  • Reviewed and verified documents to ensure compliance of manufacturing systems and take corrective action when necessary
  • Performed associated formulation audits and quality checks as necessary and according to product specifications

Machining/QC Analyst

Happy Days
  • Inspected parts to find defects with precision measuring tools such as micrometers and calipers
  • Trained in precision machining procedures, layout, materials, tool selection and shop math
  • Machined parts based on specification using a lathe, milling machine and shaper; clean and lubricated machines and tools to remove grease, rust, and foreign matter.
  • Trained in analyzing sample parts, blueprints, and drawings to determine the methods and sequence of operations
  • Promoted to quality control position and performed meticulous inspection of parts working directly with clients
  • Responsible for operations as well as shipping and inventory of machined parts.

Education

Associate of Arts - Paralegal Studies

Adams State University
Colorado
04.2025

Skills

  • Planning and organizing
  • Leadership
  • Conflict Resolution
  • Social media planning
  • Sales
  • Merchandising & Pricing
  • Excellent communication
  • Training
  • Calm under pressure
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Dependable and responsible
  • Multitasking
  • Flexible and adaptable
  • Decision-making
  • Computer skills

Timeline

Full-Time Sales Associate

Lake Agassiz Habitat Restore
01.2025 - Current

Volunteer

Lake Agassiz Habitat Restore

Part-time Sales Associate

Lake Agassiz Habitat Restore

General Assembly/Anagrams

MNCORR Industries

Customer Service Representative

Amazon

Quality Control Analyst

Philadelphia Macaroni Company

Machining/QC Analyst

Happy Days

Associate of Arts - Paralegal Studies

Adams State University

Similar Profiles

CREATE PROFILE
Melissa Bruns