Gavin Burgess
Wesley Chapel
Summary
Certified Fire Academy graduate with comprehensive training in fire suppression, emergency medical services, and rescue operations. Demonstrated physical fitness and readiness to engage in community protection efforts. Strong focus on continuous improvement in fire safety and emergency response capabilities. Aiming to contribute to a dedicated fire department team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Grocery Clerk (Stocker)
Publix Supermarket
Wesley Chapel
06.2023 - Current
- Provides premier customer service, including greeting customers, and answering their questions.
- Collaborated with team members to streamline store operations efficiently.
- Trained new staff on store policies and procedures effectively.
- Assists with unloading products from trucks and organizing the stock room.
- Stocked shelves, rotated merchandise, and ensured product freshness according to the appropriate planogram.
- Cleans cases and shelves, mops and sweeps the sales floor, stock rooms, and dairy coolers.
- Operates back-room equipment, including a pallet jack, scissor lift, baler, compactor, and scrub machine.
- Assists with other duties as assigned.
Customer Service Associate
Publix Supermarket
Brandon
07.2019 - 06.2023
- Demonstrated active listening skills when responding to customer questions and complaints.
- Bagged groceries and assisted customers to the parking lot to unload groceries into customers' vehicles.
- Helps customers locate products throughout the store.
- Educated customers on special pricing opportunities and company offerings.
- Trained new associates on store policies and customer service standards.
- Retrieves shopping carts from the parking lot.
- Assists in cleaning duties as assigned.
Juice Bar Team Member
Clean Juice
Tampa
02.2018 - 05.2019
- Prepared fresh juice and smoothie orders according to customer specifications.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Assisted customers by providing product recommendations and answering questions.
- Collaborated with team members to ensure efficient service during peak hours.
- Monitored inventory levels and reported shortages to management promptly.
- Upheld food safety standards by following hygiene protocols at all times.
- Restocked supplies including napkins, straws, cups and other needed items.
Education
Fire Fighter Certification of Compliance -
Aparicio-Levy Technical College
Tampa, FL02.2025
Emergency Medical Technician - ATD -
Aparicio-Levy Technical College
Tampa, FL12.2023
High School Diploma -
Durant High School
Plant City, FL05.2020
Skills
- Teamwork and collaboration
- Dependable and responsible
- Health and safety
- Leadership
- Calm under pressure
- Flexible and adaptable
- Able to lift 100 pounds
- First Aid/CPR
Certification
- Florida State firefighter certification, Aparicio-Levy Technical College, February 2025
- Emergency Medical Technician, EMS ID: 1782-2345-3142, August 2025
Timeline
Grocery Clerk (Stocker)
Publix Supermarket
06.2023 - Current
Customer Service Associate
Publix Supermarket
07.2019 - 06.2023
Juice Bar Team Member
Clean Juice
02.2018 - 05.2019
Fire Fighter Certification of Compliance -
Aparicio-Levy Technical College
Emergency Medical Technician - ATD -
Aparicio-Levy Technical College
High School Diploma -
Durant High School