Gavin Cale
Ravenna
Summary
Self-motivated Lead brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Call Center Lead
Fleet Response
08.2023 - Current
- Promoted to Admin in ~November, Senior in March, and Lead in August around my 1 year mark.
- Taking on the duties of someone far above my role almost immediately, becoming the primary billing and company contact for day to day tow operations within the Call Center.
- Keeping a tight schedule and workload around meetings, conferences, emergency situations, coaching opportunities, etc.
- Managing client relations on a day to day basis between our executives and other companies', solving issues as they arise and finding ways to improve the processes we use.
- Seeking and applying knowledge to all fields within our company; learning the vital parts of subrogation, maintenance, billing, claims handling etc.
- Trying to treat both customers and fellow employees how I myself would want to be treated; essentially just being an employee others would do well to emulate.
Call Center Representative
RainSoft
06.2023 - 07.2023
- Learned and maintained understanding of product information, providing knowledgeable responses to diverse questions.
- Sought out extra training opportunities to enhance customer relationship management abilities.
OGP
Walmart
11.2022 - 05.2023
- Took on duties of AP, warehouse and team leads within 3 months of being hired
- Consistently top 3 statistically in my role for the entirety of my time there
- Able to complete my job quickly and efficiently enough to help multiple other departments on a daily basis
Education
Two Years into Computer Science - Computer Science
Davidson County Community College
05.2019
High School Diploma - undefined
Davie County High School
06.2016
Skills
- Customer Service (1 year)
- Microsoft Office (2 years)
- Extensive Microsoft Excel use
- Computer Science
- Home extensive computer usage/knowledge 10 years
Certification
- Microsoft Certified Professional (MCP), 06/2015, Present
- Food Handler Certification
Additional Information
- Great working with people
- 15+ years of experience working with computers every day
- Quick learner
- Motivated worker
Timeline
Call Center Lead
Fleet Response
08.2023 - Current
Call Center Representative
RainSoft
06.2023 - 07.2023
OGP
Walmart
11.2022 - 05.2023
High School Diploma - undefined
Davie County High School
- Microsoft Certified Professional (MCP), 06/2015, Present
- Food Handler Certification
Two Years into Computer Science - Computer Science
Davidson County Community College
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