Gavin Collins
Cibolo,TX
Summary
Dependable Server and Team mate with a proven track record of delivering fast and high-quality customer service in restaurant settings. Recognized for adaptability, personnel development, team collaboration, and effective issue resolution with customers, waitstaff, and management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Gristmill River Restaurant & Bar
2024.04 - Current
- Stayed up-to-date on menu changes to help customers make food choices.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Cultivated warm relationships with regular customers.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Greeted new customers, discussed specials, and took drink orders.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Answered customers' questions, recommended items, and recorded order information.
Lifeguard
Schlitterbahn Waterpark New Braunfels
2024.04 - 2024.08
- Attentively monitored swimmers to identify distress.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Provided friendly customer service to guests and addressed concerns.
- Responded to emergency situations in a timely, efficient manner.
- Entered water immediately to pull struggling swimmers to safety.
Busser
Olive Garden
2022.11 - 2023.04
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Handyman Helper
Saddle Cove Designs
2018.01 - 2022.01
- Removed and repaired carpet and wood flooring.
- Completed repair projects on time and under budget, resulting in significant increase in new client referrals.
- Troubleshot and diagnosed problems with mechanical and electrical systems and equipment.
- Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains, and maintaining gutters.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Prepared for new painting by removing previous materials with seam-cleaning, sandblasting, scraping, and sanding.
- Managed available parts, tools, and materials inventory to maintain prompt response capability.
- Re-caulked and sealed windows doors and siding to prevent drafts and air leaks and minimize energy costs.
- Built and repaired decks, fences and sheds to improve overall appearance of homes.
- Assembled and installed new furniture for client's living room to improve comfort and and functionality.
- Installed cabinets and shelving units in homes and offices to provide additional space and organization.
- Completed repair jobs to restore functionality to electric and plumbing systems.
- Installed lighting fixtures to improve lighting and increase energy efficiency.
Education
Bachelor of Science - Mechanical Engineering
The University of Texas At San Antonio
San Antonio, TX05.2028
Skills
- Exceptional customer service
- CPR Certified
- Physical Fitness
- Order Management
- Food Running
- Guest Engagement
- Relationship Management
- First Aid
- Strong Work Ethic
- Food sales and promotion
- Sales expertise
- High-volume dining
Certification
- TABC Certification
- Food Handlers License
- CPR Certified
Timeline
Server
Gristmill River Restaurant & Bar
2024.04 - Current
Lifeguard
Schlitterbahn Waterpark New Braunfels
2024.04 - 2024.08
Busser
Olive Garden
2022.11 - 2023.04
Handyman Helper
Saddle Cove Designs
2018.01 - 2022.01
Bachelor of Science - Mechanical Engineering
The University of Texas At San Antonio
- TABC Certification
- Food Handlers License
- CPR Certified
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