Gavin Ledezma

Content Creation

• Developed original written, visual, and multimedia content tailored to target audiences across platforms
• Researched industry trends and audience insights to craft engaging blog posts, social media captions, and branded messaging
• Collaborated with clients and creative teams to align content with brand voice and marketing goals
• Managed content calendars and ensured timely delivery of assets for campaigns and product launches

Copy Editing & Proofreading

• Edited and proofread articles, marketing copy, and digital content for grammar, clarity, and consistency
• Ensured adherence to style guides (AP, Chicago, or client-specific) and optimized readability for diverse audiences
• Fact-checked content and verified sources to maintain accuracy and credibility
• Provided constructive feedback to writers and revised drafts to meet editorial standards

SEO & Digital Optimization

• Applied SEO best practices to improve content visibility and search rankings
• Optimized headlines, meta descriptions, and keyword placement without compromising tone or flow
• Monitored performance metrics and adjusted content strategies based on engagement and analytics

Client & Project Management

• Communicated directly with clients to understand project scope, timelines, and revisions
• Delivered high-quality work under tight deadlines while managing multiple freelance assignments
• Maintained organized records of edits, versions, and client feedback for future reference

Leadership & Team Development

• Supervised daily operations and supported the Store Manager in driving overall store performance.
• Trained, coached, and motivated team members to meet sales goals, and deliver exceptional customer service.
• Managed shift scheduling and ensured adequate staffing coverage during peak hours.

Sales and Customer Experience.

• Monitored sales floor to ensure high standards of merchandising and cleanliness
• Resolved customer issues promptly and professionally, maintaining brand reputation
• Analyzed sales trends and provided input on promotional strategies to increase revenue

Inventory & Operations

• Oversaw inventory control, including receiving shipments, conducting cycle counts, and minimizing shrink
• Ensured compliance with company policies, safety standards, and operational procedures
• Assisted in opening and closing procedures, including cash handling and reconciliation

Payroll & Administrative Duties

• Processed bi-weekly payroll for store employees, ensuring accuracy and timely submission
• Maintained employee time records and resolved discrepancies in hours or pay
• Collaborated with HR to onboard new hires and manage personnel documentation

Financial Oversight

• Supported budget planning and monitored store expenses to align with financial targets
• Reviewed daily sales reports and contributed to forecasting and performance reviews
• Assisted in preparing monthly financial summaries for district-level reporting

• This position is responsible for supporting the day to day operation of the R&D Packaging performance and Design Center
• Activities include conducting routine experiments like peel testing, burst testing, microleak testing and various others. i work to test procedures, data collection and report writing, completing basic lab equipment maintenance and troubleshooting, and maintaining compliance with all Quality standards.
• Assisted in development of new testing methods or protocols for specific projects.
• Maintained equipment records and daily work logs.
• Managed multiple simultaneous projects while adhering to strict deadlines.
• Collaborated with other lab technicians or researchers to share findings and seek input on complex problems.
• Followed standard operating procedures SOPs to maintain quality control during experiments.
• Troubleshot issues with laboratory equipment and made minor repairs.
• Prepared and set up necessary lab equipment for experiments.
• Analyzed sample data to identify trends or anomalies that may require further investigation.
• Operated various types of laboratory instruments, such as microscopes and spectrophotometers.
• Implemented necessary safety precautions when handling hazardous materials or biological specimens.
• Recorded test data using appropriate software programs and databases.
• Adjusted and calibrated equipment before testing different samples.
• Kept laboratory and field equipment in good working condition.

• Works to help develop recipes and products based on written instruction and guidance to help develop the next big thing! Operating heavy equipment, testing chemicals for correct concentration, PH handling of hazardous chemicals in a safe manner
• Taking apart pumps and other Heavy equipment to clean them according to Nestle GMP's
• This also includes a wide variety of general factory work (x-ray, particle straining, equipment wet and dry cleaning, etc.)
• Various trainings include: Titration, general waste management, ladder safety, pilot plant zoning, beginner food safety, microbiology, foreign body prevention, chemical contaminant training, general batching procedure, material traceability, etc
• Reviewed standard operating procedures SOPs regularly to ensure compliance within pilot plant.
• Maintained safety protocols while performing tasks in hazardous environment, ensuring employee well-being at all times.
• Communicated effectively with team members regarding project updates, issues encountered, and solutions proposed.
• Calibrated instruments routinely to ensure accuracy in measurements and experiment results.
• Performed routine housekeeping tasks to maintain organized workspace free of hazards.
• Managed daily operations of pilot plant facility, including start-up, shutdown, and troubleshooting processes.
• I take pride in my role here and provide a unique 'out of the box' insight rarely found.

• To successfully manage individuals while organizing and keeping the store clean and customer friendly, driving sales and using TSC's customer service programs to help drive sales and keep returning customers happy
• Stocking product on shelves, relabeling and setting plano-grams, taking inventory of overstock items, receiving incoming product through D.C shipments, using a forklift very frequently to carefully unload D.C trucks and load product into customer vehicles, solving disputes with customer while remaining calm and collected and resolving the issue peacefully
• Running the cash register while offering special promotional items in a courteous way.
• Monitored team operations and workflow during busy periods, making adjustments to improve pace.
• Supervised teams and individuals, giving feedback on performance and setting goals for improvement.
• Recognized outstanding contributions from individual team members.
• Trained new employees and provided ongoing support.

• Working in a fast-paced and sending deposits out each night
• Maintain the company's mission and values of taking care of the customer
• Working as an individual to get projects and instructions done, while being flexible and helping as a team member to keep store running efficiently by performing load-outs and assisting customers find products as well as inform and help them choose the right product for their needs
• Maintaining a clean environment, setting plano-grams, counting drawers and sending deposits out each night
• Maintain the company's mission and values of taking care of the customer.
• Managed team members and delegated tasks effectively.
• Resolved conflicts between team members professionally and efficiently.
• Fostered positive work environment to encourage productivity.
• Onboarded new hires and mentored each side-by-side to build high-performing team.

• Working in a very fast-paced environment where you are timed to make quality products at a consistent time, much like an assembly line for food production, which is what most fast food establishments utilize
• Prepared and dated food for incoming lunch rushes, flexed into different positions to better suit what the company needed at the time, learned patience and great customer service while maintaining and exceeding restaurant expectations.

• Performed grounds maintenance to the lighthouse and the surrounding school area which includes: Basic plumbing, basic woodworking, repairs on doors and locks, snowplowing, cutting wood for the school heat source, cleaning school grounds, mowing and basic yard work on lighthouse and school grounds, taking regular deliveries of supplies from ferry boat or plane to the school to stock it for the upcoming school year, ordering parts for repair while keeping budget in mind.