Gavin Cox
Provo
Summary
Hardworking college student passionate about all things Cybersecurity. Highly organized, and skilled in written and verbal communication. Well-rounded and professional team player dedicated to fortifying company security measures to meet SLA's. Bringing forth a motivated attitude and a variety of powerful skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Analyst
Security National Mortgage Company
05.2023 - Current
- Completed vulnerability scans to identify at-risk systems and remediate issues.
- Reduced security risks through enhancing protocols and ensuring adherence to regulations.
- Proven ability to learn quickly and adapt to new situations.
- Was given the responsibility of bolstering Email Security throughout the company.
IT Support Specialist
Security National Mortgage Company
07.2021 - 05.2023
- Built a culture of humility, and support on the Service Desk Team.
- Cultivated an attitude that made it easy for users to seek assistance and understand new technology.
- Always willing to lend a hand to other department heads and was often called upon to travel out-of-state to assist our Networking team.
- Developed soft and technical skills that are integral in my success as the point of contact for over 2,000 end users.
Data Entry Clerk
Advanced Professional Services
03.2021 - 07.2021
- Corrected data entry errors to prevent duplication or data degradation
- Accurately handled data entry for over 300 patients and 7 clients into company-based software
- Was tasked with managing sensitive customer information and created a means for our team to easily access the data
- Built rapport with organizations, stakeholders and sponsors by preparing correspondence and creating reports.
Customer Service Representative
Security National Financial Corp
05.2020 - 03.2021
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Curated personal soft skills that are beneficial in any professional environment.
Premium Seating Host Utah Jazz
02.2018 - 05.2018
- Assisted patrons with seating by giving directions and lighting paths
- Greeted and collected tickets of patrons at Utah Jazz events
- Provided information about current and future events at facility
- Greeted customers with smile and provided friendly, kind service.
Education
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City10.2026
High School Diploma -
Herriman High School
Herriman05.2018
Skills
- Mimecast
- Sophos
- Elastic
- Cofense
- Nodeware
- NinjaOne
- Thrive
- Windows
- WAN
- LAN
- TCP/IP
- Computer Networking
- iOS
- Switch Deployment
- Terminating Cable
- Active Directory
- Patch Panels
- Azure
- Connect Wise
- Printers
- Scanners
- PowerShell
- Information Security
Certification
- Google IT Support - Coursera
- ITIL Foundations - Axelos (Credential ID GR671486986GC)
- CompTIA A+
Timeline
Security Analyst
Security National Mortgage Company
05.2023 - Current
IT Support Specialist
Security National Mortgage Company
07.2021 - 05.2023
Data Entry Clerk
Advanced Professional Services
03.2021 - 07.2021
Customer Service Representative
Security National Financial Corp
05.2020 - 03.2021
Premium Seating Host Utah Jazz
02.2018 - 05.2018
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
High School Diploma -
Herriman High School
- Google IT Support - Coursera
- ITIL Foundations - Axelos (Credential ID GR671486986GC)
- CompTIA A+
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