Gavin Creason

Utilizes multiple systems and programs to take non-emergency police reports over the phone as part of the civilian Telephone Reporting Unit.

Access and utilize LINK/NCIC operating systems through the CAD and OPENFOX software.

Notifying NATIONAL CRIME INFORMATION CENTER of all appropriate reports including but not limited to stolen motor vehicles, stolen firearms, and missing persons reports.

Collect, organize, and confirm all information required for multiple types of non-emergency reports.

Answer and manage the LMPD anonymous Tip Line, and direct all Tips to the appropriate division/unit.

Manage Duty-To-Warns from mental health professionals, and direct the information to LMPD's Homeland Security Unit.

Determine when an Officer would be needed, and transfer the call to emergency or non-emergency dispatch.

Transfer all other calls to appropriate government agency or department.

Training new personal in procedures and policies related to all job requirements and standards.

Utilizing multiple monitors to efficiently and accurately access and apply information for reports.

Work with other team members to distribute and update information for reports and callers attempting to deceive employees.

Provide quality customer service to all callers, and attempt to explain or provide any information relative to their report and the processes moving forward.

Provides contact information for specific LMPD agencies and getting in contact with specific Officers.

Assisting Officers with creating, correcting, and modifying reports using the MARK43 reporting system.

Delivered orders by vehicle to the personal homes and businesses of customers.

Manage multiple orders and routes for efficiency.

Worked with other employees to maintain fair and well designed delivery assignments.

Answer and process telephone orders and payments.

Clean kitchen equipment, interior dining area, and exterior of building daily.

Stock ingredients from delivery area to storage, work area, walk-in cooler in between other duties while rotating for product freshness.

Meet and maintain required food safety and food handling policies.

Process customer payments and handle customer request and complaints.

Worked in a team setting to utilize multiple types of heavy machinery to unload incoming aircraft and load incoming aircraft with shipping containers and small sort packages.

Trained other employees on operating multiple types of machinery.

Manage time and work distribution among co-workers to meet required timelines for packages.

Worked in a team environment to efficiently process and create orders.

Meet and maintain all food safety and safe food handling processes.

Utilize multiple pieces of cooking equipment while creating orders.

Correcting order mistakes and solving other issues with customer's orders.

Use cash register and credit card terminal to process payments for orders.

Train new employees on company polices and procedures.