Enthusiastic professional with experience in customer service and team collaboration. Skilled in problem-solving and creating welcoming environments, committed to enhancing guest experiences and driving team success. Ready to contribute to a positive workplace culture.
Work History
Guest Service Representative
Bubbly Paws
Lake Forest, California
10.2025 - Current
Manage appointment scheduling and ensure timely service delivery
Maintain the cleanliness of the facility and ensured a welcoming environment
Promote high level of guest satisfaction through genuine, enthusiastic and friendly interactions
Answer incoming calls from guests seeking reservations or general information
Greet walk-in and phone guests, determining interests and needs
Provide assistance to guests throughout their stay
Courtesy Clerk
Ralphs
Mission Viejo, California
08.2025 - 09.2025
Assisted customers with bagging groceries efficiently and courteously
Maintained cleanliness of store aisles and checkout areas to ensure safety
Stocked shelves with merchandise while following store organization guidelines
Collaborated with team members to ensure smooth store operations during busy periods
Assisted in handling customer inquiries and resolving issues promptly and politely
Provided excellent customer service by being friendly and courteous at all times
Education
Bachelor of Arts -
Concordia University Irvine
Irvine, CA
Skills
Customer service
Time management
Team collaboration
Conflict resolution
Effective communication
Problem solving
Facility maintenance
Guest relations
Organization
Fast Learner
Affiliations
Concordia University Irvine Cross Country and Track Athlete