Gavin Dower
East Hanover,Nj
Summary
Dynamic customer relations specialist with a proven track record in enhancing customer satisfaction and resolving inquiries efficiently. Committed to fostering positive relationships and promoting teamwork.
Dedicated professional with experience in customer relations and conflict resolution. Skilled in implementing client management systems and enhancing customer experiences, ready to drive satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Costumer Relations
Hoop Heaven
East Hanover, NJ
01.2022 - 01.2024
- Enhanced customer relations, promptly addressed and resolved inquiries and disputes related to billing and any personal matters.
- Implemented client management systems to streamline processes and improve customer relations.
- Boosted customer relations, calmly addressing and resolving debtor inquiries and complaints.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Handled all party bookings and facilitating the parties itself. Assuring all customers were satisfied with the help and assistance provided to them.
- Handled all money from the start of each shift to the end of the shift, assuring the cash register and the daily charges for each game were accurately recoded and transferred into the business accounts.
Camp Counselor
East Hanover Recreation Center
East Hanover, NJ
06.2019 - 08.2022
- Led daily activities and programs to enhance camper engagement and enjoyment.
- Mentored junior counselors, providing guidance on best practices and conflict resolution.
- Developed and implemented safety protocols to ensure a secure environment for all participants.
- Organized team-building exercises that fostered collaboration and communication among campers.
- Built positive relationships with parents, kids, and co workers
- Assisted in the office with billing,phone calls, and organizing events for the summer season.
Cashier
God Father's Italian Restaurant
East Hanover, NJ
01.2019 - 11.2021
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with menu selections and dining inquiries to enhance satisfaction.
- Managed cash register, ensuring balanced drawer at end of shifts.
- Trained new staff on operational procedures and customer service standards.
Education
Associate of Science - Business Administration
Seton Hall University
South Orange, NJ09-2027
No Degree - Business
Morris County College
Randolph NJ05-2025
Skills
- Customer relations specialist
- Positive customer relations
- Customer relations management
- Customer relations and communications
Timeline
Costumer Relations
Hoop Heaven
01.2022 - 01.2024
Camp Counselor
East Hanover Recreation Center
06.2019 - 08.2022
Cashier
God Father's Italian Restaurant
01.2019 - 11.2021
Associate of Science - Business Administration
Seton Hall University
No Degree - Business
Morris County College