GAVIN ESQUILIN
Philadelphia,PA
Summary
Friendly and enthusiastic. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. Hard working with strong work ethics and 5+ years hands-on experience in inventory stocking in warehouse facilities. Reliable person, also committed to getting each job done as quickly, efficiently and safely as possible. Goal-oriented as well as being dedicated to high levels of customer satisfaction and meeting aggressive business goals. Call Center Representative with expertise skills in providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.
Overview
16
16
years of professional experience
Work History
Veterinary Assistant
Ryan Veterinary Hospital (Upenn)
07.2017 - Current
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
Overnight Worker/Kennel Staff
Philadelphia Pet Hotel Suites & Villas
06.2015 - 07.2017
- Feed and water animals according to schedules and feeding instructions
- Mix food, liquid formulas, medications, or food supplements according to instructions, prescriptions, and knowledge of animal species
- Examine and observe animals to detect signs of illness, disease, or injury
- Provide treatment to sick or injured animals, or contact veterinarians to secure treatment
- Do facility laundry and clean, organize, maintain, and disinfect animal quarters, such as pens and stables, and equipment, such as saddles and bridles
- Collect and record animal information such as weight, size, physical condition, treatments received, medications given, and food intake
- Observe and caution people petting and feeding animals in designated areas to ensure the safety of humans and animals
- Exercise animals to maintain their physical and mental health
- Train animals to perform certain tasks.
Barista
Starbucks
03.2014 - 12.2015
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
- Increased sales with special displays and promotions
- Cleaned counters, machines, utensils and seating areas daily
- Controlled line and crowd with quick, efficient service
- Memorized ingredients and recipes for many specialty drinks
- Served individually made coffee drinks to over hundreds of customers daily
- Used signage and verbal communication to encourage recycling and composting
- Engendered customer loyalty by remembering personal preferences and allergy information
- Prioritized drink requests while managing interruptions.
Call Center Manager
It Factor Productions
05.2013 - 12.2013
- Effectively managed a high-volume of inbound and outbound customer calls
- Accurately documented, researched and resolved customer service issues
- Mastery of customer service management systems and databases
- Acted professionally and patiently when addressing negative customer feedback
- Oversaw call center employees to ensure customer satisfaction goals were consistently met.
Inventory and Storage Assistant Manager
American Box Factory
04.2008 - 05.2013
- Loaded products weighing up to large amounts onto trailers for delivery
- Loaded and unloaded pieces into boxes for shipment
- Trained staff on material handling processes to reduce shipping times
- Moved freight, stock and other materials to and from storage and production areas and loading docks
- Tagged all inbound merchandise with receiving date
- Stacked and transported all overstock to storage areas
- Stocked, staged and transported goods
- Unloaded cargo from truck with hand trucks and pallet jacks
- Stacked and stored pallets at the end of the shift to keep warehouse clean and organized
- Swept floors and stored equipment at the end of each shift
- Used item numbers to properly stock warehouse
- Recorded numbers of units handled and moved using daily production sheets and work tickets
- Attached identifying tags to containers.
Education
High School Diploma -
South Philadelphia High School
Philadelphia, PASkills
- Active Listening
- Speaking
- Dependable independent worker
- Strong work ethic
- Team Player
- Solid Communication Skills
- Good at following instructions
- Fast Learner
Timeline
Veterinary Assistant
Ryan Veterinary Hospital (Upenn)
07.2017 - Current
Overnight Worker/Kennel Staff
Philadelphia Pet Hotel Suites & Villas
06.2015 - 07.2017
Barista
Starbucks
03.2014 - 12.2015
Call Center Manager
It Factor Productions
05.2013 - 12.2013
Inventory and Storage Assistant Manager
American Box Factory
04.2008 - 05.2013
High School Diploma -
South Philadelphia High School
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