Gavin P. Fallon
Grovetown,GA
Summary
Mr. Fallon has experience with Active Directory, Azure cloud SaaS, inTune account management, Hypori, Purebred, AWS phone support software, ticket managing systems (AESMP), Linux (Red Hat), vSphere Client 7.0, Dell hardware, Cisco hardware, Windows 10 (20H2, 21H2), Windows 365, Active Directory, Microsoft Azure cloud computing environments, WDS, Windows Server 2012 and 2016, ESXi/VMware, uplink and downlink equipment (modems, decryptors, decoders, SKL), and satellite systems to include UHF, VHF, HF, Ku Band, and C Band.. Served four years in the US Army. Holds a CompTIA Security+ Certification.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Army Enterprise Service Desk L1 Technician
SAIC
04.2025 - Current
- Mr. Fallon is supporting the AESD (Army Enterprise Service Desk) as a L1 Support Technician.
- Mr. Fallon assisted Army, Reserve, and National Guard soldiers with day-to-day operations on classified and unclassified systems.
- Mr. Fallon was trained in the AESMP ticket managing platform within the army performing operations such as ordering systems on varying networks to soldiers, requesting repairs for broken systems, repairing applications on users desktops, verifying user publications and requests for approval to approve accounts, remoting into users computers to perform repairs, answering phone calls to obtain information about the user and their issues and using in person support skills and teaching ability to walk users through instructions to assist them.
- Mr. Fallon used numerous Windows Azure platforms and server access points to handle users systems and accounts.
- This includes inTune account management, AD role creation, and gov’t mobility support on both iOS and Android devices.
- This role also required being proficient in customer care and support and highlighted Mr. Fallon’s ability to help people not familiar with systems find their way to success with the least amount of complications possible.
Field Service Technician Journeyman
GDIT
05.2023 - 11.2024
- Mr. Fallon was supporting the WFS task order as an IFS /P-MFWS/GWS/CDSS Field Service Technician.
- Performed duties such as initializing, placing into operation, and troubleshooting software interfaces of specific C5ISR communication systems being supported.
- When required, attended C5ISR system training; became experienced in the preparation and conduct of military training doctrine (e.g. preparation of Programs of Instruction and Lesson Plans); assisted new users with managing system requirements to include data management, data recovery, and techniques to operate/maintain records; provided over the shoulder tech assist or training, troubleshoot, software installation, software updates, and software fixes provided other required support.
- Performed systems’ software installation, configuration, and maintenance of CECOM C5ISR Families of Systems.
- Obtained experience with Microsoft Windows/Linux/VMWare server and client software, patching, upgrading, and maintenance experience.
- Responsible for backup and disaster recovery of Linux and Windows operating systems.
- Obtained client and server software interaction including web-based application design, support, and integration knowledge.
- Performed software, hardware, and network troubleshooting and problem identification and resolution.
- Has experience with remote system administration software.
- Has an understanding of applying networking principles and system network configuration.
- Assisted Information Assurance staff with all documentation required for accreditation and any other associated directives and regulations.
- Participated in special projects as required.
- Performed analyses of system operations.
- Primarily supports software family of systems - Tactical Intelligence Family of Systems: GWS, IFS, P-MFWS, TGS, Prophet Spiral I, and CDS.
- The primary system supported is Distributed Common Ground System-Army (DCGS-A) Family of Systems.
IT Analyst II
Akima, SAVA, OTC
West Ft. Hood, TX
06.2022 - 10.2022
- Mr. Fallon was responsible for checking systems for operability and general wellness for return to supply.
- Configured systems on a government network for use in daily work, as well as repaired any systems with known issues using a ticketing and customer support system.
- Worked in a team environment to ensure proper cross-training and the ability to pick up where other team members left off.
- Managed and organized paperwork for the disposal of old classified systems, systems moving through the daily work cycle, and paperwork concerning the system information of multiple pieces of hardware.
- Trained in Windows computing environments, the use of Cisco and Dell hardware devices, and the proper handling of any government systems moving through our contract.
- Used administrative tokens to access higher levels of the network to perform daily tasks on many servers.
- Managed Active Directory accounts and computers.
- Deployed Windows 10 OS on multiple workstations using WDS.
PC Technician II
TSCTI OTC
West Ft. Hood, TX
08.2021 - 06.2022
- Mr. Fallon was responsible for checking systems for operability and general wellness for return to supply.
- He was responsible for configuring systems on a government network for use in daily work, as well as repairing any systems with known issues using a ticketing and customer support system.
- He worked in a team environment to ensure proper cross-training and the ability to pick up where other team members left off.
- He was responsible for managing and organizing paperwork for the disposal of old classified systems, systems moving through the daily work cycle, and paperwork concerning the system information of multiple pieces of hardware.
- Trained in Windows computing environments, the use of Cisco and Dell hardware devices, and the proper handling of any government systems moving through our contract.
- Used administrative tokens to access higher levels of the network to perform daily tasks on many servers.
- Managed Active Directory accounts and computers.
- Deployed Windows 10 OS on multiple workstations using WDS.
Military Intelligence Maintainer/ Integrator
U.S. Army
Ft. Hood, TX
06.2018 - 03.2021
- Mr. Fallon lead field missions supporting the G2 at division level maintaining and operating the TGS (Tactical Ground Station), Trojan V2 and V3, DCGS-A servers and workstations, and network connectivity to these systems.
- Became Sec+ certified through CompTIA.
- Attended many courses concerning the proper use of classified networks, systems, and operating systems.
- Built out complete virtual networks to support the mission.
- Worked in many different teams to ensure the working order of systems overseas on rotation.
Systems Administrator
US Army
03.2017 - 03.2021
- Mr. Fallon was responsible for configuring, installing, and maintaining both standalone workstations and servers.
- Installed servers, switches, routers, workstations, and performed troubleshooting on various wiring issues within the server room.
- He made it a habit of leaving his place of employment better than he found it.
- This has included training new employees, coordinating with vendors/ outside agencies to implement new, effective solutions, and maintaining a positive attitude through whatever adversity approaches me or my colleagues.
Military Intelligence Maintainer/ Integrator
U.S. Army
Camp Humphreys
03.2017 - 06.2018
- Mr. Fallon used firewalls, NIPS, NIDS, routing rules, and hardware to secure the environment.
- Lead field missions maintaining and fielding Trojan V3 truck system as well as a suite hosting VMs using tactical networks.
- Integrated, developed and maintained multiple workstations and operating systems for both U.S. and foreign networks using fiber and copper.
- Organized and managed documentation concerning the storage of classified materials, and paperwork concerning work done on systems.
- Deployed and maintained servers hosting workstations in a virtual environment.
- Installed and configured multiple satellite receive terminal platforms with training for new and updated equipment.
- Learned how to use encryption devices and the proper procedures when operating them.
- Networked and integrated multiple systems and operating systems for four separate secure networks.
- Constant training on the proper use of all equipment.
Education
A.A. - General/ Computer Science
Cochise Community College
Sierra Vista, AZ12.2025
Skills
- Technical support
- Systems administration
- Network troubleshooting
- Customer service
- Software installation
- Data management
- Active Directory management
- Problem resolution
Certification
CompTIA Security+ Certification, 09/01/19 - 09/01/25
Clearance
TS Security Clearance with SCI, 12/01/18 - 12/01/30
Timeline
Army Enterprise Service Desk L1 Technician
SAIC
04.2025 - Current
Field Service Technician Journeyman
GDIT
05.2023 - 11.2024
IT Analyst II
Akima, SAVA, OTC
06.2022 - 10.2022
PC Technician II
TSCTI OTC
08.2021 - 06.2022
Military Intelligence Maintainer/ Integrator
U.S. Army
06.2018 - 03.2021
Systems Administrator
US Army
03.2017 - 03.2021
Military Intelligence Maintainer/ Integrator
U.S. Army
03.2017 - 06.2018
A.A. - General/ Computer Science
Cochise Community College
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