Gavin Felt
Pleasant View,UT
Summary
Dynamic professional with a proven track record at Becklar, excelling in customer service and conflict resolution. Demonstrated strong analytical thinking and attention to detail while consistently meeting performance targets. Adept at troubleshooting and fostering teamwork, ensuring seamless operations in high-pressure environments. Committed to enhancing workplace culture and guest experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Alarm Operator
Becklar
03.2025 - Current
- Consistently met or exceeded performance targets while maintaining strict adherence to protocol.
- Showed empathy toward customers and provided excellent customer service in order to retain subscribers.
- Exercised accountability for my personal duties and supported a professional and respectful workplace.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Ski Lift Operator
Snow Basin Ski Resort
11.2021 - 03.2022
- Handled emergency situations calmly and effectively, coordinating with Ski Patrol when necessary to ensure guest safety.
- Contributed to a positive work culture by actively participating in team meetings, sharing feedback, and offering suggestions for improvement.
- Ensured proper functioning of ski lift communication systems, enabling smooth coordination between operators and mountain personnel.
- Fostered relationships with other departments within the resort to coordinate seamless transitions between various activities and services for guests.
Education
Computer Aided Design Certification -
Ogden-Weber Technical College
Ogden, UT10-2021
Associate of Science - Mechanical Engineering
Weber State
Ogden, UT04-2021
Skills
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Troubleshooting
- Effective communication
- Analytical thinking
- Issue resolution
- Deadline adherence
Accomplishments
- Achieved the best stats on my team by diligently using my time wisely.
- became a fully trained operator in just a month after training, quickly mastering new procedures while maintaining quality of work.
- Got 100% quality assurance checks for two months in a row, showing my strict adherence to company protocols.
Certification
- AutoCAD drafter
- 2018 Microsoft Office
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Alarm Operator
Becklar
03.2025 - Current
Ski Lift Operator
Snow Basin Ski Resort
11.2021 - 03.2022
Computer Aided Design Certification -
Ogden-Weber Technical College
Associate of Science - Mechanical Engineering
Weber State
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