Gavin Ferguson
Curtice,OH
Summary
Demonstrates strong teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Experienced with handling customer inquiries and providing effective solutions. Utilizes strong communication skills to address customer concerns and ensure satisfaction. Track record of problem-solving and conflict resolution, contributing to positive service experience.
Overview
5
5
years of professional experience
Work History
Ground Crew/Fish Cutter
Al Szuch Live Bait
04.2020 - Current
- Maintained a safe and hygienic work environment by regularly cleaning equipment and surfaces.
- Enhanced product quality by carefully filleting fish and removing bones, skin, and other inedible parts.
- Cleaned and maintained equipment used in cutting and trimming, complying with hygiene and sanitation standards.
- Increased customer satisfaction with skillful cutting techniques that preserved the integrity of the fish.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Customer Service
Anchor Pointe Boat-a-minium
06.2022 - 11.2022
- Increased customer loyalty through personalized interactions, building rapport with clients.
- Sought ways to improve processes and services provided.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Coached and mentored junior team members, contributing to their professional growth and development.
Education
Astronomy
University of Toledo
Toledo, OH06-2028
High School Diploma -
Clay High School
Oregon, OH06-2023
Skills
- Complaint Handling
- Team Collaboration
- Customer Engagement
- Relationship Building
- Issue Escalation
- Reliability
- Decision-Making
- Problem Resolution
- Teamwork skills
- Customer Relations
- Self Motivation
- Adaptability
Timeline
Customer Service
Anchor Pointe Boat-a-minium
06.2022 - 11.2022
Ground Crew/Fish Cutter
Al Szuch Live Bait
04.2020 - Current
Astronomy
University of Toledo
High School Diploma -
Clay High School
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