Gavin Florczyk
Hershey,PA
Summary
Dynamic and detail-oriented professional with a proven track record at Piazza Sorrento, enhancing customer satisfaction and handling high-pressure situations with composure. Skilled in customer service and multitasking, adept at fostering team collaboration and driving sales strategies. Demonstrated ability to quickly adapt to new challenges, ensuring seamless service delivery, along with customer-savvy Salesman accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Overview
3
3
years of professional experience
Work History
Host/Pizza Shop Assistant
Piazza Sorrento
06.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
Crew Member Cook
Chipotle
06.2022 - 04.2024
- Kept kitchen up to code for health and safety inspections.
- Understood cooking techniques and fundamentals to maximize safe food handling.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Exhibited adaptability by quickly learning new menu items, recipes, and preparation methods as required by seasonal changes or promotions.
- Collaborated with team members to provide seamless customer service during peak hours.
- Handled high-pressure situations effectively, maintaining composure during rush periods while continuing to deliver exceptional service quality.
- Contributed to positive workplace morale through effective communication and teamwork skills.
- Trained and assisted new kitchen staff members.
Education
High School Diploma -
Hershey
Pennsylvania06-2024
Skills
- Team collaboration
- Detail-oriented
- Effective time management
- Customer service
- Multitasking proficiency
- Exceptional communication
- Customer engagement
- Sales strategies
- Strong interpersonal skills
- Service prioritization
Timeline
Host/Pizza Shop Assistant
Piazza Sorrento
06.2023 - Current
Crew Member Cook
Chipotle
06.2022 - 04.2024
High School Diploma -
Hershey
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