Gavin Floyd
West Richland ,WA
Summary
- Dynamic Area Field Manager with U-Haul International, skilled in training and coaching teams to enhance service delivery and customer satisfaction. Proven track record in process improvement and partnership development, driving operational efficiency and market growth. Expertise in inventory management and business planning, fostering a culture of excellence and collaboration.
Overview
2
2
years of professional experience
Work History
Area Field Manager
U-Haul International
08.2025 - Current
- Led operational teams to achieve service excellence and improve customer satisfaction across multiple locations.
- Trained and mentored team members on best practices for equipment handling and safety procedures.
- Implemented process improvements that enhanced workflow efficiency and reduced operational delays.
- Collaborated with management to develop strategic initiatives aimed at increasing market share in assigned areas.
- Oversaw inventory management, ensuring accurate tracking and timely replenishment of supplies and equipment.
- Coordinated cross-functional communication to align operational goals with corporate objectives effectively.
- Go business to business and identify potential dealers and help local businesses develop and grow
Field Relief Manager
U-Haul International
07.2025 - 08.2025
- Oversaw daily operations to ensure efficient vehicle rental and storage processes.
- Implemented training programs for staff, enhancing service delivery and customer satisfaction.
- Analyzed operational workflows to identify areas for process improvement and cost reduction.
- Coordinated cross-functional teams to streamline inventory management and logistics.
Reservation Manager
U-Haul International
08.2023 - 06.2025
- Managed reservation systems, ensuring accurate bookings and customer satisfaction.
- Trained staff on software tools and customer service best practices.
- Streamlined processes to enhance efficiency in reservation workflows.
- Collaborated with operations team to resolve booking discrepancies promptly.
- Analyzed reservation data to identify trends and improve service delivery.
- Implemented training programs for new hires, improving onboarding experience.
Education
High School Diploma -
Pasco Highschool
Pasco, WA06.2023
Skills
- Training and coaching
- Staff development
- Sales management
- Partnership development
- Business planning
- Brand promotion
Timeline
Area Field Manager
U-Haul International
08.2025 - Current
Field Relief Manager
U-Haul International
07.2025 - 08.2025
Reservation Manager
U-Haul International
08.2023 - 06.2025
High School Diploma -
Pasco Highschool