Gavin Gillard
Avon,OH
Summary
Dynamic professional with experience at The McGowan Companies, excelling in account management and client support. Proven ability to maintain policy accuracy and ensure timely renewals. Strong communication and organizational skills, complemented by proficiency in the EPIC system, drive successful outcomes in fast-paced environments. Committed to fostering positive relationships and enhancing customer satisfaction.
Overview
4
4
years of professional experience
Work History
Underwriting Intern (E&S Marine Team)
The McGowan Companies
Cleveland, USA
05.2025 - Current
- Collected quotes for marine accounts, facilitating streamlined binding process
- Ensured renewal accounts were processed before expiration to maintain uninterrupted coverage
- Completed a rater project along with several other individual projects, gaining experience with tools and workflows used in the underwriting process
- Used the EPIC system to manage accounts, update policies, and handle invoicing
- Managed day-to-day account tasks, setting up new accounts and maintaining accurate information
- Worked with a variety of accounts including marine, apartment, and condominium lines
Pickup Department Associate
Kroger
Bowling Green, USA
09.2024 - 07.2025
- Coordinated curbside pickup operations, optimizing organization and time management
- Managed substitutions and inventory, ensuring accuracy and customer satisfaction
- Fulfilled online orders accurately and efficiently through ClickList services
Team Member
GV Artwork and Design
Avon, USA
12.2023 - 04.2025
- Delivered customer service to daily customers, facilitating seamless purchases
- Managed inventory and organized store layout to enhance customer experience
- Assisted with daily operations, ensuring efficient opening and closing procedures
Campus Manager
Fresh Prints
Bowling Green, USA
09.2024 - 01.2025
- Led campus sales for custom apparel, collaborating with student organizations to increase engagement
- Cultivated relationships to secure bulk orders and fostered repeat business
- Oversaw order process from design through delivery, ensuring timely fulfillment
Camp Counselor
KE Camps at Lakewood Country Club
Westlake, USA
05.2024 - 08.2024
- Facilitated engaging camp activities, promoting active participation among campers
- Led daily activities, ensuring safety and well-being of campers
- Communicated regularly with staff and parents to keep them informed
Team Member
Sky Zone
Westlake, USA
03.2022 - 12.2023
- Facilitated sales growth through effective promotions and membership campaigns
- Supported customers through sales and event roles, enhancing overall customer experience
- Trained new employees in operations and customer service, fostering team competency
Education
Bachelor of Science - Business Administration, Insurance and Risk Management, International Business
Bowling Green State University, College of Business
Bowling Green, OH05-2026
Skills
- Policy Management
- Account Management
- Renewal Tracking
- Client Support
- Relationship Management
- EPIC System Experience
- Microsoft Office
- Excel
- Word
- PowerPoint
- Communication
- Organization
- Customer Service
Affiliations
President of the Bowling Green State University Club Dodgeball Team
Timeline
Underwriting Intern (E&S Marine Team)
The McGowan Companies
05.2025 - Current
Pickup Department Associate
Kroger
09.2024 - 07.2025
Campus Manager
Fresh Prints
09.2024 - 01.2025
Camp Counselor
KE Camps at Lakewood Country Club
05.2024 - 08.2024
Team Member
GV Artwork and Design
12.2023 - 04.2025
Team Member
Sky Zone
03.2022 - 12.2023
Bachelor of Science - Business Administration, Insurance and Risk Management, International Business
Bowling Green State University, College of Business