Gavin Graham, CAM
Woodland Hills,CA
Summary
Detail-oriented and organized Property Manager with over 8 years of experience in Student, Military, Affordable, and Multifamily housing effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
10
10
years of professional experience
Work History
Leasing Specialist
GHP Management
Los Angeles, CA
06.2023 - Current
- 3468 Beds/917 Doors
- Managed leasing initiatives at largest student housing property in nation
- Provided tours to all prospects, senior ownership group, and investors
- Facilitated resident resolution court on mass move in day quickly resolving new resident complaints and unit reassignments
- Project favorable image of community to achieve property objective and public recognition
- Assisted in production of weekly marketing plans covering outreach marking and resident events
- Improved reputation management by averaging 3 positive yelp & google reviews weekly
- Recovered 63 lost leases
- Conducted unit walks for preventative maintenance and forecasting for turn furniture and supplies
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Set appointment times for individuals to tour facilities and see available units.
- Followed-up with potential accounts and managed daily and weekly marketing and leasing reports
Remote Property Operations Manager
The Burroughs Family Of Companies
Memphis, TN
03.2017 - Current
- Maintained OSHA compliance and general inspections for RS Lewis & Sons Funeral Home's Downtown Memphis, Walnut Grove, and Austin Peay locations
- Maintained original leases and renewal documents in digital and hardcopy format for management office.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Prepared specifications, solicited bids and approved subcontracts for building services.
- Examined all restaurants, lounges, and homes for defects or issues, reported problems quickly and maintained high levels of accuracy.
- Prepared recommendations for financial plans and future requirements for operating expenses.
General Manager
Varsity Campus
Greensboro, NC
02.2023 - 06.2023
- 600 Beds/208 Doors
- Took ownership of restoration of 78 down units by conducting weekly meetings with renovation, asset management, and investment relation teams to ensure delivery dates are met
- Increased reviews from 1.7 stars to 2.8 stars
- Converted 17 backfill move ins to wrap leases
- Produced monthly marketing plans covering outreach marking and resident events
- Supervise daily leasing and maintenance efforts by providing daily hit lists
- Provide weekly ownership reports covering leasing, marketing, maintenance, capex, and reputation management
- Produce monthly narrative for all budget variances +/- 10% with supplemental comments for year to date variances for months November to current
- Conducted unit walks for preventative maintenance and forecasting for turn furniture and supplies
- Ensure that units and bed spaces were in move in condition
- Bid, negotiated and managed vendor contacts and capital improvement projects
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
General Manager
Asset Living
San Marcos, TX
11.2022 - 02.2023
- 553 Beds/178 Doors
- Accountable for all aspects of day-to-day operations of property
- Exceeded net operating income by 17.3%
- Ensured that all site staff members we in full compliance of personnel policies and Grace Hill courses
- Ensured that all reviews were responded to on weekly basis
- Provided supporting narratives for monthly ownership prelims
- Conducted unit walks for preventative maintenance and forecasting for turn furniture and supplies
- Ensure that units and bed spaces were in move in condition
- Bid, negotiated and managed vendor contacts and capital improvement projects
- Responsible for rental collections and posting in addition to inputting invoices
- Developed and maintained relationships with customers and suppliers through account development.
National Property Operations Specialist
The Pivotal Companies
Nationwide
09.2021 - 08.2022
- Managed leasing and operational initiatives in markets of Florida International University, Florida State University, Florida Gulf Coast University, Coastal Carolina University, California State University Fresno, California State University Chico, University of Memphis, University of Southern California, UCLA, and Temple University along with various Conventional and Military assets
- Facilitated re-branding, on-boarding of site team, and turn of newly acquired assets for clients
- Established group leasing for Temple University Athletic Department
- Conducted Student Housing Renter’s Workshop in Wilmington, DE and Philadelphia, PA
- Cultivated partnership with Temple University’s International Studies Department for asset to be the preferred property for International Students
- Conducted lease and account audits for assets totaling 2,500 bed spaces
- Coached site team members to be promoted to Leasing, Assistant, and Property Managers as well as Traveling Leasing and Operations Specialists
- Tracked and analyzed reports to determine needed improvements to achieve KPIs.
Property Manager
Nelson Partners
Oxford, MS
04.2021 - 09.2021
- 368 Beds/92 Doors
- Completed furniture and appliance inventory walks to ensure adequate and timely replacements
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Reestablished property’s relationship with University of Mississippi’s Housing Department
- Executed aggressive rental collection efforts yielding 66% reduction from 93k in first two weeks of employment
- Provided reports on asset’s financial standing to Director of Portfolio Performance
- Improved efficiency of site’s mass move out process
- Completed Variance, Commission, and Renewal reports
Assistant Property Manager
Coastal Ridge Real Estate
Fort Myers, FL
02.2021 - 04.2021
- 800 Beds/200 Doors, Transfer from Cordova, TN asset after maintaining 0% delinquency 5 consecutive months
- Assist in training new Leasing Manager and Staff
- Completed move in and out inspections of bed spaces
- Prepared and Countersigned leasing agreements for Residents and Guarantors
- Coordinated unit turns for 800 bed spaces
- Assisted in production of monthly accrual and variance reports
- Completed weekly AP Transmittal and Final Account Statements to ensure timely payments to all vendors and refunds due to former residents
- Assisted in coordination of asset’s CapEx projects
- Produced Accounting Month End reports
Assistant Property Manager
Coastal Ridge Real Estate
Cordova, TN
01.2020 - 02.2021
- 516 Units
- Assumed all duties and responsibilities of Property Manager during position’s 7 month’s vacancy
- Received CRRE’s Best Month Ever Award for achieving NOI 4 times
- Produced weekly AP Transmittals and Final Account Statements
- Completed payroll administration for site staff
- Served as point of contact for all corporate and group leasing partners
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant
Assistant Property Manager
The Lakes at Ridgeway
Memphis, TN
09.2017 - 01.2020
- 374 Units
- Managed property income in absence of Property Manager
- Walked all vacant units to ensure optimal move in experience
- Conducted biweekly account audits for all residents
- Oversaw restoration of 18 down units increasing EGI with in month’s span
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Kept accurate records of all resident and tenant correspondence.
Groundskeeper/Travel Leasing Specialist
Eighteen Capital Group
02.2014 - 09.2017
- 255 Units
- Cleared public and private areas of debris before and after events.
- Maximized property’s curb appeal by maintaining grounds, building interiors, and common areas
- Developed online community interface for residents using Active Building platform
- Assisted in occupancy increase initiatives in Bartlett, TN, St Charles, MO, and Pine Bluff, AR markets
- Facilitated unit restoration and renovation of 30 units after structure fire under guidance of Property Manager
- Stored supplies safely and securely to prevent theft and damage
Education
CAM - Certified Apartment Manager
National Apartment Association Education Institute
Memphis, TN10.2022
Skills
- Rent Collection
- Emergency Response
- Purchase Agreements
- Maintaining Closing Ratios
- Revenue Collection Report Preparation
- Annual Budgets
- Warranty Processes
- Tenant Screening
- Staff Management
- Property Maintenance
- Account Management
- Customer Relations
- Resource Allocation
Timeline
Leasing Specialist
GHP Management
06.2023 - Current
General Manager
Varsity Campus
02.2023 - 06.2023
General Manager
Asset Living
11.2022 - 02.2023
National Property Operations Specialist
The Pivotal Companies
09.2021 - 08.2022
Property Manager
Nelson Partners
04.2021 - 09.2021
Assistant Property Manager
Coastal Ridge Real Estate
02.2021 - 04.2021
Assistant Property Manager
Coastal Ridge Real Estate
01.2020 - 02.2021
Assistant Property Manager
The Lakes at Ridgeway
09.2017 - 01.2020
Remote Property Operations Manager
The Burroughs Family Of Companies
03.2017 - Current
Groundskeeper/Travel Leasing Specialist
Eighteen Capital Group
02.2014 - 09.2017
CAM - Certified Apartment Manager
National Apartment Association Education Institute