Gavin Gresham
West Monroe,LA
Summary
Customer service-oriented Fitness Manager offering expertise in improving overall business revenues through active client engagement. A valuable and committed professional with a background in sales and overseeing highly competent team members. Ready to take on a new role with a company where a strong work ethic and pleasant demeanor will be appreciated.
Overview
6
6
years of professional experience
Work History
Military Police Officer
Louisiana Army National Guard
Minden, LA
05.2021 - Current
- Performed inspections of work areas to ensure safety standards are met and maintained.
- Rendered assistance to accident victims and other persons requiring first aid for physical injuries or medical crises.
- Attained staff feedback to deliver information to superiors for corrective action.
- Interacted with members of the public in a professional manner while representing the US Army.
- Participated in daily briefings with senior command staff to discuss current operations and any new directives from higher headquarters.
- Maintained weapons qualifications through regular firearms training exercises.
- Prepared detailed reports on investigations and other police activities.
- Exceeded specific team goals and resolved issues by partnering with colleagues to share and implement service initiatives.
- Gathered evidence at crime scenes; interviewed victims, witnesses, suspects.
- Provided physical security and law enforcement services to military personnel, facilities, and resources.
- Conducted random checks of personnel identification cards for security purposes.
Fitness Manager
Monroe Athletic Club
Monroe, LA
07.2020 - 12.2023
- Recruited, interviewed and trained new staff members as needed.
- Provided assistance to members in achieving their personal goals related to physical fitness.
- Developed a comprehensive training program for all employees.
- Encouraged employees to voice concerns and share opinions without fear of reprisal, promoting positive and conducive working environment.
- Answered questions regarding fitness equipment to gym patrons and offered information on wellness strategies.
- Managed the daily operations of the fitness center, ensuring safety standards were met.
- Resolved any customer complaints or issues promptly and efficiently.
- Implemented clear goals for each employee and tracked his or her progress carefully, providing support, and assistance whenever it was needed.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Completed day-to-day duties accurately and efficiently.
Veterinary Assistant
Animal Hospital
West Monroe, LA
04.2018 - 07.2020
- Supported euthanasia procedures and disposal following regulations and owner preferences.
- Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
- Performed laboratory tests, x-rays and other diagnostic tests to check animal health.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Delivered attentive, courteous service to promote overall patron satisfaction.
- Restocked and sanitized exam rooms for ample supplies and disease control.
- Ensured that cages were kept clean at all times.
- Clipped animals' claws and polished teeth to maintain hygiene.
- Delivered emergency first aid to sick or injured animals.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Dispensed medications orally or topically as directed by veterinarian.
- Educated clients on proper animal health care routines.
- Released patients to owners with care directions from veterinary staff.
- Advised clients on animal care, nutrition and behavior problems.
- Trained new veterinary staff on office procedures and requirements.
Education
General Studies
West Monroe High School
West Monroe, LA05-2020
Criminal Justice
University of Louisiana At Monroe
Monroe, LASkills
- Social Media Promotion
- Membership Sales
- Group Fitness
- Team Collaboration
- Payroll Processing
- Facility Maintenance
- Recruiting and Interviewing
- Facility Management
- Patrol Procedures
- Weapons Handling
- Vehicle Inspections
- Weapons Training
- Counterterrorism
Timeline
Military Police Officer
Louisiana Army National Guard
05.2021 - Current
Fitness Manager
Monroe Athletic Club
07.2020 - 12.2023
Veterinary Assistant
Animal Hospital
04.2018 - 07.2020
General Studies
West Monroe High School
Criminal Justice
University of Louisiana At Monroe