Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gavin Hernandez

Summary

Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Detail-oriented administrative team member well-versed in assisting with financial operations, managing records and coordinating paperwork. Good multitasker and problem-solver adept at remaining calm and professional in busy, high-pressure environments. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience

Work History

Shift Manager

Pizza Hut
10.2019 - Current
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Ran nightly reports closing out various accounts and detailing daily activities.
  • Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
  • Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
  • Counted registers and cleaned and secured shop at end of shift.

Customer Service Representative/Cash Office Specialist

Kohls Department Store
04.2015 - 04.2019
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Opening all registers for store opening and making sure all money is accounted for including the main safe, jewelry department, customer service department from the previous night.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Trained new personnel regarding company operations, policies and services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Warehouse Worker

Amazon
11.2014 - 01.2020
  • To clarify the start/end date above, I've worked at a few different Amazon warehouses on and off throughout the years provided, all of which are the same position and tasks.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Performed general housekeeping and cleaning tasks.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Assembled pallets and crates for secure transportation of materials.

Deli Clerk

Albertsons
01.2021 - 02.2021
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.

Education

No Degree - General Ed

Crafton Hills College
Yucaipa, CA

High School Diploma -

Citrus Valley High School
Redlands, CA
06.2014

Skills

  • Quality Assurance
  • Schedule Oversight
  • Team Development
  • Safety Compliance
  • Inventory Control
  • Decision-Making
  • Flexible Schedule
  • Cash Handling
  • Tech-Savvy
  • Energetic and Enthusiastic
  • Opening and Closing Procedures
  • Equipment Troubleshooting

Timeline

Deli Clerk

Albertsons
01.2021 - 02.2021

Shift Manager

Pizza Hut
10.2019 - Current

Customer Service Representative/Cash Office Specialist

Kohls Department Store
04.2015 - 04.2019

Warehouse Worker

Amazon
11.2014 - 01.2020

No Degree - General Ed

Crafton Hills College

High School Diploma -

Citrus Valley High School

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Gavin Hernandez