Gavin Hernandez
Redlands
Summary
Results-driven professional with a solid background in traffic management and safety compliance at Yaamava Resort & Casino. Expertise in training teams and improving performance, ensuring high standards of quality assurance. Proficient in decision-making and inventory management, consistently delivering operational excellence. Strong relationship-building skills with a focus on problem-solving and team success.
Overview
11
11
years of professional experience
Work History
Traffic Control Specialist
Yaamava Resort & Casino
Highland
04.2024 - Current
- Monitored traffic flow and ensured safe passage for vehicles and pedestrians in high-traffic areas.
- Responded promptly to incidents on-site, coordinating with emergency services as necessary.
- Communicated effectively with team members regarding traffic conditions and changes.
- Directed pedestrians across busy streets and around construction sites.
- Executed daily traffic control assignments with precision, ensuring minimal disruption to the public.
- Provided training to new hires regarding safe practices for working in a traffic environment.
Shift Manager
Pizza Hut
Redlands
10.2019 - 04.2025
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Ran nightly reports closing out various accounts and detailing daily activities.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
- Counted registers and cleaned and secured shop at end of shift.
Deli Clerk
Albertsons
01.2021 - 02.2021
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Warehouse Worker
Amazon
11.2014 - 01.2020
- To clarify the start/end date above, I've worked at a few different Amazon warehouses on and off throughout the years provided, all of which are the same position and tasks.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Performed general housekeeping and cleaning tasks.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Assembled pallets and crates for secure transportation of materials.
Customer Service Representative/Cash Office Specialist
Kohls Department Store
04.2015 - 04.2019
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Opening all registers for store opening and making sure all money is accounted for including the main safe, jewelry department, customer service department from the previous night.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
High School Diploma -
Citrus Valley High School
Redlands, CA06.2014
No Degree - General Ed
Crafton Hills College
Yucaipa, CASkills
- Quality assurance
- Schedule oversight
- Team development
- Safety compliance
- Inventory control
- Decision making
- Flexible schedule
- Cash handling
- Tech-savvy
- Energetic and enthusiastic
- Opening and closing procedures
- Equipment troubleshooting
- Traffic management
- Effective communication
Timeline
Traffic Control Specialist
Yaamava Resort & Casino
04.2024 - Current
Deli Clerk
Albertsons
01.2021 - 02.2021
Shift Manager
Pizza Hut
10.2019 - 04.2025
Customer Service Representative/Cash Office Specialist
Kohls Department Store
04.2015 - 04.2019
Warehouse Worker
Amazon
11.2014 - 01.2020
High School Diploma -
Citrus Valley High School
No Degree - General Ed
Crafton Hills College