Summary
Overview
Work History
Education
Skills
Timeline
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Gavin Herron

Pahoa,HI

Summary

Personable and energetic receptionist committed to delivering excellence in all facets of customer service. Offering honed competencies in data-entry, various leadership roles and effective friendly communication.

Overview

6
6
years of professional experience

Work History

Receptionist & Gardener

Foellinger-Freimann Botanical
09.2022 - 10.2023
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Collaborated with management to improve internal processes and procedures for better workflow optimization.
  • Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
  • Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.

Property Manager

Nebraska Neighborhood Association
09.2020 - 10.2023
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.

Crew Trainer

McDonalds
05.2019 - 09.2020
  • Enhanced crew performance by implementing effective training strategies and customized lesson plans.
  • Streamlined onboarding process for new employees, resulting in a more efficient integration into the team.
  • Collaborated with management to identify areas of improvement and develop comprehensive training programs.
  • Evaluated crew members'' progress and provided constructive feedback for continuous development.
  • Reduced employee turnover by fostering a supportive and engaging learning environment.

Retail Associate

Target
02.2019 - 05.2019
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.
  • Increased sales revenue by offering targeted promotions and upselling related items.
  • Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
  • Streamlined store operations by organizing merchandise displays for optimal visibility and accessibility.

Crew Trainer

McDonalds
05.2017 - 02.2019
  • Enhanced crew performance by implementing effective training strategies and customized lesson plans.
  • Streamlined onboarding process for new employees, resulting in a more efficient integration into the team.
  • Collaborated with management to identify areas of improvement and develop comprehensive training programs.
  • Evaluated crew members' progress and provided constructive feedback for continuous development.
  • Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.

Education

High School Diploma -

East Noble High School
Kendallville, IN
05.2017

Skills

  • Data Entry
  • Customer and Client Relations
  • Time Management
  • Landscaping

Timeline

Receptionist & Gardener

Foellinger-Freimann Botanical
09.2022 - 10.2023

Property Manager

Nebraska Neighborhood Association
09.2020 - 10.2023

Crew Trainer

McDonalds
05.2019 - 09.2020

Retail Associate

Target
02.2019 - 05.2019

Crew Trainer

McDonalds
05.2017 - 02.2019

High School Diploma -

East Noble High School

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Gavin Herron