Summary
Overview
Work History
Education
Skills
Timeline
Intern

Gavin Hoffman

Phoenix,AZ

Summary

Resourceful team player with experience with common software applications and social media platforms. Well-versed in business organization and strategies for successfully modernizing workplaces. Skilled at project support with proven history of solutions-oriented problem-solving. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.

Overview

2
2
years of professional experience

Work History

Intern

  • Sorted and organized files, spreadsheets and reports.
  • Analyzed problems, identified solutions and made decisions.
  • Interacted with customers by phone, email or in-person to provide information.
  • Completed research, compiled data, updated spreadsheets and produced timely reports.
  • Collaborated in professional team to solve workflow issues.
  • Worked on projects using knowledge gained in classes to put together recommendations for issues.

Volunteer

  • Assisted with special events or programs.
  • Maintained clean, neat and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun and smooth-running events by helping with organization and planning.
  • Greeted visitors and answered questions about program, requirements and opportunities.
  • Volunteered with groups and organizations to help make measurable differences for program recipients.
  • Coordinated food, clothing and household items for disadvantaged individuals and families.
  • Met with other volunteers and program leaders to discuss new service opportunities.

After-school Tutor

  • Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Supported students with helpful study habits and exam strategies.
  • Provided homework assistance using specific curriculum and materials.
  • Planned lessons for allotted time to strengthen weak subjects and build skills.
  • Provided appropriate learning materials for students.
  • Identified learning needs and implemented fun and engaging learning activities to help students advance.
  • Worked with students in classrooms or home environments to provide educational support.

Caregiver

  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted patients with self-administered medications.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Barista

Dutch Bros Coffee
Chandler , Arizona
03.2020 - 05.2022
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Maintained regular and consistent attendance and punctuality.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Made and served brand-specific café beverages per day with speed, quality and consistency.
  • Prioritized drink requests while managing interruptions.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Trained new employees in groups and in one-on-one scenarios.
  • Completed over successful daily cash audits to correctly balance drawers at end of each shift.
  • Cultivated to recall customers' names and address each by name.
  • Educated coworkers and customers about new products.
  • Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.

Education

High School Diploma -

Hamilton High School
Chandler, AZ
05.2022

Skills

  • Copying Documents
  • International Trade
  • Computer Skills
  • Attention to Detail
  • Telephone Etiquette
  • Teamwork and Collaboration

Timeline

Barista

Dutch Bros Coffee
03.2020 - 05.2022

Intern

Volunteer

After-school Tutor

Caregiver

High School Diploma -

Hamilton High School

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Gavin Hoffman