Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
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Gavin King

Purcellville,VA

Summary

Dynamic professional with a proven track record at Harris Teeter, excelling in customer relations and team development. Skilled in training and mentoring, I enhanced service quality and streamlined operations, contributing to a positive work environment. Proficient in cash handling and conflict resolution, I consistently achieved high customer satisfaction levels.

Overview

5
5
years of professional experience

Work History

Utility Worker

The Purcellville Pub
01.2025 - Current
  • Conducted routine inspections to ensure compliance with safety regulations and operational standards.
  • Trained new employees on safety protocols and operational procedures for effective onboarding.
  • Implemented best practices for waste management, contributing to sustainable operations initiatives.
  • Monitored inventory levels of materials and supplies, facilitating timely replenishment processes.
  • Kept work area clean, neat, and well-stocked to maximize productivity.
  • Contributed to a positive work environment through effective communication and collaboration with colleagues across various departments.
  • Collaborated with team members to streamline workflows, enhancing productivity and service delivery.
  • Assisted in troubleshooting equipment issues, reducing downtime through prompt interventions.

Assistant Customer Service Manager

Harris Teeter
11.2023 - 12.2024
  • Assisted in training and onboarding new customer service representatives to enhance team performance.
  • Managed daily customer inquiries, ensuring prompt resolution and maintaining high satisfaction levels.
  • Collaborated with cross-functional teams to streamline processes and improve service delivery efficiency.
  • Analyzed customer feedback to identify trends and recommend improvements to enhance service quality.
  • Developed training materials and conducted workshops to improve team knowledge on products and services.
  • Monitored team performance metrics, providing regular feedback to support continuous improvement efforts.
  • Facilitated communication between departments to resolve complex customer issues efficiently and effectively.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
  • Coordinated staff schedules to maintain optimal coverage during peak service hours.
  • Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
  • Managed challenging situations involving dissatisfied customers with diplomacy while maintaining professionalism under pressure.
  • Collaborated with fellow managers to identify areas of improvement for overall customer service operations.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Conducted regular performance evaluations for team members, providing constructive feedback and coaching as needed to support professional growth.

Accounting Specialist

Harris Teeter
06.2022 - 11.2023
  • Processed accounts payable and receivable transactions with accuracy and efficiency.
  • Assisted in monthly reconciliation of general ledger accounts to ensure data integrity.
  • Prepared financial reports for management review, highlighting key variances and trends.
  • Utilized accounting software to streamline invoicing and payment processes, improving workflow efficiency.
  • Collaborated with cross-functional teams to resolve discrepancies in financial records promptly.
  • Supported external audits by providing necessary documentation and responding to inquiries effectively.
  • Trained junior staff on accounting procedures and software tools to enhance team performance.
  • Implemented process improvements that reduced time spent on routine tasks while maintaining compliance standards.
  • Assisted auditors during annual audits, providing necessary documentation and addressing inquiries promptly.
  • Increased efficiency in accounts payable and receivable management, reducing processing time and minimizing errors.
  • Supported month-end closing process by preparing journal entries, account reconciliations, and variance analysis reports.

Team Leader

Harris Teeter
10.2021 - 06.2022
  • Led daily team meetings to coordinate tasks and enhance communication among members.
  • Assisted in training new team members on operational procedures and best practices.
  • Monitored workflow efficiency, identifying areas for improvement and implementing changes.
  • Developed and maintained schedules to ensure optimal resource allocation and task completion.
  • Collaborated with management to address team performance issues and propose solutions.
  • Created reports summarizing team progress, challenges, and recommendations for future initiatives.
  • Fostered a positive work environment by encouraging teamwork and recognizing individual contributions.

Sales Associate

Harris Teeter Inc
02.2021 - 10.2021
  • Assisted customers in locating products and provided information on promotions.
  • Maintained organized and visually appealing merchandise displays to enhance customer experience.
  • Processed transactions accurately using point-of-sale systems to ensure smooth checkout.
  • Collaborated with team members to achieve sales goals and improve store performance.

Education

High School Diploma -

Woodgrove High School
Purcellville, VA

Skills

  • Sales expertise
  • Cash handling
  • Customer engagement
  • Customer relations
  • Training and mentoring
  • Team building
  • Conflict resolution
  • Team development
  • Quality control
  • Schedule management
  • Inventory control
  • Schedule coordination

Languages

German
Limited Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Utility Worker

The Purcellville Pub
01.2025 - Current

Assistant Customer Service Manager

Harris Teeter
11.2023 - 12.2024

Accounting Specialist

Harris Teeter
06.2022 - 11.2023

Team Leader

Harris Teeter
10.2021 - 06.2022

Sales Associate

Harris Teeter Inc
02.2021 - 10.2021

High School Diploma -

Woodgrove High School

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