Gavin LeBrun
Valparaiso
Summary
Customer Service associate with ample experience assisting customers with questions and resolving issues. Experience in tendering various types of transactions, including money services, refunds, and Florida Lottery transactions. Acts as a lead for other associates to follow and provides assistance to other associates when needed. Experience in handling the accounting responsibilities of the store every night.
Overview
4
4
years of professional experience
Work History
Customer Service Staff Member
Publix Super Markets Inc
09.2021 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
- Tender money services transactions, including Western Union money transfers, Western Union Money Orders, and check cashing
- Tendered Florida Lottery transactions
- Trained new personnel regarding company operations, policies and services.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Handled store accounting information nightly
- Lead associates in operating the Customer Service department during the day and during closing procedures
- Trained staff on operating procedures and company services.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Education
Associate of Arts - Graphic Design
The University of West Florida
Pensacola, FL12-2024
Skills
- Complaint handling
- Credit card payment processing
- Staff education and training
- Customer service
- Money handling
- Positive and professional
- Refunds processing
- POS systems expert
- Critical thinking
- Retail sales customer service
- Works well with others
Languages
English
Native or Bilingual
Timeline
Customer Service Staff Member
Publix Super Markets Inc
09.2021 - Current
Associate of Arts - Graphic Design
The University of West Florida