Gavin Lutz
Burlington,KY
Summary
Dynamic professional with extensive experience at Snappy Tomato, excelling in employee training and customer service. Proven ability to enhance team performance through effective mentoring and conflict resolution. Skilled in inventory management and data entry, consistently achieving operational excellence while fostering a collaborative work environment.
Overview
6
6
years of professional experience
Work History
Field Support Staff
Arlinghaus Heating & A/c
Erlanger, KY
05.2024 - Current
- Maintained cleanliness and organization of work areas and tools.
- Used Internet, databases and other sources to conduct searches for needed information.
- Provided training sessions for staff members on how to use various software programs.
- Maintained filing systems, ensuring documents were organized and easily accessible.
- Collaborated with team members on projects, contributing to team objectives.
- Provided training to new staff on operational procedures and safety practices.
- Participated in regular team meetings to discuss current projects and goals.
- Entered completed work orders into facility information tracking system.
- Filed warranties and returns in order to get credit back in a timely fashion.
Manager
Snappy Tomato
Florence, KY
05.2019 - 05.2024
- Trained new employees on company policies and job-specific tasks effectively.
- Resolved customer inquiries and complaints with professionalism and empathy.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Managed inventory levels to meet demand without overstocking, reducing waste.
Education
High School Diploma -
Cooper High School
Union, KY05-2023
Skills
- Employee training
- Data entry
- Customer service
- Filing systems
- Team collaboration
- Inventory management
- Quality assurance
- Problem solving
- Time management
- Conflict resolution
- Opening and closing procedures
- Telephone assistance
- Documentation
- Confidentiality
- Paperwork assistance
- Check-ins
- Microsoft office
- Customer relations and communications
- Attention to detail
- Filing and data archiving
- Decision-making
- Staff mentoring
- Trend analysis
- Team leadership
- Customer relationship management (CRM)
- Work prioritization
- Staff training and development
- Sales techniques
Timeline
Field Support Staff
Arlinghaus Heating & A/c
05.2024 - Current
Manager
Snappy Tomato
05.2019 - 05.2024
High School Diploma -
Cooper High School
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