Gavin Mahoney
Chicago,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Previously serving as a Senior Mortgage Underwriter utilizing exceptional client service skills and analytical thinking with a solution oriented mindset for clients. Most recently applying skill sets in the Chicago service industry.
Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Server
Porter Kitchen And Deck
05.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Bartender
Viceroy Hotels & Resorts
07.2023 - 10.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Sales Representative
Bluegreen Vacations
03.2023 - 09.2023
- Guided sales prospects on resort property tours and followed up with targeted sales presentations.
- Displayed high-level expertise with vacation and timeshare sales techniques and industry regulations.
- Developed top-tier negotiating skills and turned customer objections into sales opportunities.
- Participated in continuing education classes.
- Participated in onsite and webinar-based sales trainings and attended sales meetings.
- Used consultative sales approach to understand and meet customer needs.
Senior Underwriter
United Wholesale Mortgage, UWM
08.2020 - 04.2022
- Conventionally trained underwriter adhering to Freddie Mac and Fannie Mae guidance AUS findings
- Evaluated financial strength of borrowers to determine their overall credit and risk eligibility
- Utilized financial tools to calculate self-employment, variable, and conventional income
- Efficiently reviewed extended titlework, appraisals, asset portfolios, and trust documentation
- Met strict production standards on a daily and weekly basis
- Delivered elite client service through phone, email, and video messages to clients on a daily basis
- Recognized for maintaining excellent loan quality standards and practices
- Consistently recognized by clients to management for exceptional attitude, work ethic, and integrity
- Applied knowledge of underwriting guidelines to maintain compliance with applicable regulations and company standards.
- Guided, mentored and coached underwriters in both technical and professional skills, instilling best practice and company standards.
Production Manager
BLVisuals
03.2016 - 07.2020
- Coordinated shipping deadlines to supply mobile teams and in-house production
- Managed production of handmade inventory for art retail and services
- Maintained customer service standards in both client facing and B2B roles
- Managed customer communications in regards to retail sales and orders
- Executed and managed contributions to large and small scale events
- Resolved issues quickly to maintain productivity goals.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Sourced materials to keep up with production goals and meet customer demands.
Manager
Top Tier Solutions
10.2013 - 01.2014
- Managed a direct marketing firm that specialized in B2C marketing
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Developed and implemented business strategies to achieve business goals and stay competitive.
Team Leader/Supervisor
Access Marketing Solutions
02.2013 - 10.2013
- Managed, trained and led multiple teams of direct marketers for a coordinated national marketing campaign
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
Marketing Assistant
Vital Solutions
12.2012 - 02.2013
- Generated Leads and made appointments for B2C sales through direct marketing in the field.
- Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
Bartender/Manager
Boyne Mountain Resort
05.2010 - 09.2010
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
Education
Associates of the Science - Biology
North Central Michigan College
Petoskey, MI06.2009
Skills
- Exceptional Customer Service and Communication,
- Microsoft Office
- Document Manager Systems
- Salesforce
- Project Management
- Event Production
- Workforce Management
- Critical Thinking and Decision Making
- Wine Service, Hospitality Service Expertise
- Suggestive Selling, Food and Beverage Pairings
Certification
- Basset Certified
- ServSafe Certified
Timeline
Bartender
Viceroy Hotels & Resorts
07.2023 - 10.2023
Server
Porter Kitchen And Deck
05.2023 - Current
Sales Representative
Bluegreen Vacations
03.2023 - 09.2023
Senior Underwriter
United Wholesale Mortgage, UWM
08.2020 - 04.2022
Production Manager
BLVisuals
03.2016 - 07.2020
Manager
Top Tier Solutions
10.2013 - 01.2014
Team Leader/Supervisor
Access Marketing Solutions
02.2013 - 10.2013
Marketing Assistant
Vital Solutions
12.2012 - 02.2013
Bartender/Manager
Boyne Mountain Resort
05.2010 - 09.2010
Associates of the Science - Biology
North Central Michigan College
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