Gavin Malone
Memphis,TN
Summary
Results-driven sales professional with a strong background in sales analysis and team leadership. Successfully oversaw daily operations and maintained high customer service standards, leading to increased sales and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Bike Shop Employee
Outdoors Inc
Memphis, Tennessee
06.2025 - Current
- Assisted customers in selecting appropriate bikes and accessories.
- Assisted in assembling and repairing bicycles.
- Tracked inventory levels by replenishing stock when necessary.
- Resolved customer complaints in an efficient manner with professionalism.
Manager
Bike Plus
Germantown, Tennessee
08.2023 - 06.2025
- Oversaw daily operations to ensure efficiency and adherence to quality standards.
- Managed inventory levels and conducted regular stock assessments.
- Monitored staff performance, providing feedback and support to enhance team effectiveness.
- Enforced customer service standards, resolving customer issues to maintain high service quality.
- Assisted technicians with bicycle assembly and repairs in the workshop.
Sales Lead
Trek Bicycle Corporation
Germantown, Tennessee
04.2021 - 08.2023
- Led team to exceed sales targets while enhancing customer satisfaction.
- Trained new staff on product knowledge and effective sales techniques.
- Analyzed sales data to uncover process improvement opportunities, driving strategic decisions.
- Managed inventory levels to optimize product availability and meet customer demand.
- Maintained attractive merchandise displays to maximize purchases.
Education
High School Diploma -
Houston High School
Germantown, TN05-2016
Skills
- Product expertise
- Sales analysis
- Visual merchandising techniques
- Problem solving strategies
- Customer service excellence
- Team leadership
Timeline
Bike Shop Employee
Outdoors Inc
06.2025 - Current
Manager
Bike Plus
08.2023 - 06.2025
Sales Lead
Trek Bicycle Corporation
04.2021 - 08.2023
High School Diploma -
Houston High School