Gavin May
Midland
Summary
Accomplished Service Advocate at Target, adept in call and complaint handling, with a proven track record of resolving customer issues efficiently. Demonstrated active listening and critical thinking skills, enhancing customer satisfaction. Proficient in vital signs monitoring and patient care, ensuring high-quality service delivery. Recognized for maintaining confidentiality and supporting team success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Service Advocate
Target
10.2023 - Current
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Greeted each customer and solved all issues and complaints via face-to-face, through email or on phone.
- Analyzed customers' issues and complaints and initiated corrective actions.
- Performed follow-up services for dissatisfied customers.
Health Careers Co-Op
MyMichigan Health
08.2024 - 05.2025
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Collecting Patient Vital Signs
- Assisting RN When Needed
Education
High School Diploma -
Herbert Henry Dow High School
Midland, MINo Degree - Certified Nursing Assistant
Delta College
Bay City, MI05-2025
Skills
- Call handling
- Complaint handling
- Document filing
- Vital signs monitoring
- Active listening
- Critical thinking
- Maintaining confidentiality
- Patient care
- Basic life support
- Toileting assistance
Certification
- CNA - Certified Nurse Assistant
Timeline
Health Careers Co-Op
MyMichigan Health
08.2024 - 05.2025
Service Advocate
Target
10.2023 - Current
High School Diploma -
Herbert Henry Dow High School
No Degree - Certified Nursing Assistant
Delta College
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