Gavin McCarthy
Valley Park, MO,MO
Summary
Dedicated technician with a strong background in customer service and mechanical knowledge. Skilled in implementing safety protocols and performing routine maintenance to ensure optimal vehicle performance. Committed to enhancing customer satisfaction through effective communication and timely support.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Technician
Mungenast St. Louis Acura
Ballwin, MO
09.2024 - Current
- Diagnosed and repaired vehicle electrical systems using advanced diagnostic tools.
- Performed routine maintenance and inspections to ensure optimal vehicle performance.
- Collaborated with service advisors to identify customer needs and recommend solutions.
- Maintained detailed records of repairs and services performed for accuracy and compliance.
- Trained junior technicians on best practices in repair techniques and equipment usage.
- Implemented safety protocols to minimize risks during vehicle repairs and maintenance tasks.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
Parts Specialist
HW Kia
Ballwin, MO
06.2024 - 09.2024
- Developed process improvements that reduced order fulfillment time and increased customer satisfaction.
- Led initiatives to optimize stock levels, minimizing excess inventory while meeting demand effectively.
- Analyzed sales trends to forecast part requirements and adjust purchasing strategies accordingly.
- Trained new staff on parts identification, sourcing, and order processing procedures.
- Mentored team members on best practices for parts procurement and customer service interactions.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Tracked parts use and charged items to customer accounts for billing.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Negotiated favorable terms with vendors, securing cost savings without compromising quality or delivery timelines.
- Worked with vendors to place new orders, handle shortage, and resolve defective parts issues.
- Increased store revenue by cross-selling products and upselling services to customers.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
- Researched vehicles and parts via physical catalogs and electronic means.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Maintained clean and neat parts counter and sales floor.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
Lube Technician
HW Kia
Ballwin, MO
10.2023 - 06.2024
- Performed routine oil changes and fluid checks to maintain vehicle performance.
- Conducted multi-point inspections to ensure vehicle safety and reliability.
- Collaborated with service team to streamline workflow and improve service delivery times.
- Trained junior technicians on proper lubrication techniques and safety protocols.
- Implemented inventory management practices to optimize tool and supply usage.
- Maintained cleanliness and organization of workstations to enhance operational efficiency.
- Assisted in developing preventive maintenance schedules to prolong vehicle lifespan.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
Service Porter
Porsche Of St. Louis
St Louis, MO
08.2023 - 10.2023
- Enhanced customer satisfaction by promptly greeting and directing them to the appropriate service area.
- Improved customer experience by promptly addressing inquiries and concerns.
- Demonstrated strong problem-solving skills when addressing any issues that arose during daily operations or customer interactions.
- Supported team in managing workflow during high-volume periods effectively.
- Assisted in reducing vehicle maintenance times with timely delivery of parts and tools to technicians.
- Supported sales team efforts, ensuring all vehicles were prepared and ready for test drives or delivery.
- Developed strong industry knowledge and kept current with best practices through continuous learning, attending training sessions, and staying informed of the latest trends.
- Increased service efficiency by maintaining a clean, organized, and well-stocked workspace for technicians.
- Improved overall cleanliness and appearance of the dealership by regularly washing and detailing vehicles on display.
- Reduced wait times for customers through efficient organization of vehicle intake process during peak hours.
- Resolved guest inquiries punctually and politely for professional customer service.
Porter
Auto Beauty Specialists
Olivette, MO
11.2022 - 08.2023
- Coordinated vehicle detailing processes to ensure high-quality service delivery.
- Streamlined workflow procedures to enhance turnaround times for vehicle servicing.
- Maintained inventory of cleaning supplies and equipment for operational efficiency.
- Assisted in training new staff on best practices and safety protocols.
- Monitored cleanliness standards across all service areas to uphold company policies.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
- Cleaned and organized building areas as required.
- Maintained building exteriors for professional, clean presentation standards.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Completed sweeping, mopping, and window-cleaning.
- Upheld company standards for appearance by wearing designated uniform and maintaining professional demeanor at all times.
Parts Specialist
Jim Butler Kia
Chesterfield, MO
09.2021 - 08.2022
- Collaborated with service department to expedite parts delivery and enhance workflow efficiency.
- Managed inventory levels to ensure availability of parts for service and repair operations.
- Utilized dealership management system to track orders and update inventory records accurately.
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bin system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Coordinated timely delivery of automotive parts to various locations, ensuring customer satisfaction.
- Operated company vehicles safely and efficiently, adhering to all traffic regulations and safety protocols.
- Assisted in training new drivers on delivery routes, policies, and vehicle maintenance procedures.
Service Porter
HW Kia
Ballwin, MO
07.2019 - 08.2021
- Coordinated vehicle delivery and pick-up for customers efficiently.
- Assisted technicians with vehicle preparation for service appointments.
- Conducted thorough inspections of vehicles to identify maintenance needs.
- Maintained cleanliness of vehicles and lot to enhance customer satisfaction.
- Organized inventory of supplies to ensure smooth operations in service department.
- Trained new porters on operational procedures and safety protocols consistently.
Cashier/Sales Representative
Westlake Ace Hardware
Crestwood, MO
06.2017 - 07.2019
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained organized cash register areas, ensuring cleanliness and accessibility of supplies.
- Assisted customers with product inquiries, providing informed recommendations for hardware needs.
- Collaborated with team members to improve customer service and operational workflows.
- Managed inventory levels at checkout, restocking merchandise as needed to enhance sales opportunities.
- Trained new cashiers on register operations and customer service best practices to ensure consistency.
Education
High School Diploma -
Kirkwood High School
Kirkwood, MOSkills
- Installation
- Electrical maintenance
- Power tools
- Troubleshooting
- Repairs
- System diagnostics
- Maintenance
- Quality control
- Power Tools and Equipment
- Physical stamina
- Heavy lifting
- Customer service
- Attention to detail
- Mechanical Knowledge
- Hardware setup
- Bodywork repair
Certification
- Certified MO State Inspector Mechanic
Timeline
Technician
Mungenast St. Louis Acura
09.2024 - Current
Parts Specialist
HW Kia
06.2024 - 09.2024
Lube Technician
HW Kia
10.2023 - 06.2024
Service Porter
Porsche Of St. Louis
08.2023 - 10.2023
Porter
Auto Beauty Specialists
11.2022 - 08.2023
Parts Specialist
Jim Butler Kia
09.2021 - 08.2022
Service Porter
HW Kia
07.2019 - 08.2021
Cashier/Sales Representative
Westlake Ace Hardware
06.2017 - 07.2019
High School Diploma -
Kirkwood High School